Senior Reservations and Ticketing Specialist
4 weeks ago
We are currently recruiting for a Senior Reservations and Ticketing Agent in Atlanta. As part of the ticketing team, you will play a crucial role in ensuring optimal customer satisfaction and surpassing annual revenue targets. Your key responsibilities will include understanding customer needs, planning the right itinerary, and cancelling or changing reservations as required. You will also be responsible for encouraging teamwork and consistency of service to deliver the 5-star award-winning service Qatar Airways is renowned for.
- Handle customer requirements and requests professionally, ensuring minimum complaints.
- Support travel agents with seat confirmation and arrange VIP booking/ticketing queries.
- Support staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis.
- Arrange reservations and routing for passengers, utilizing the Amadeus system to make bookings.
- Issue tickets and quote correct fares to customers.
- Assign specified space to customers and maintain computerized inventory of passenger space availability.
- Minimize customer waiting time to two minutes.
- Prepare staff rosters to ensure proper distribution of manpower.
- Guide and support staff, keeping them updated with relevant changes in the industry and Qatar Airways products/services.
- Investigate complaints to define and correct weak areas.
- Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contributions on a daily basis.
As a Senior Reservations and Ticketing Agent, you will be part of an extraordinary story. With your skills, imagination, and ambition, you will have the opportunity to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You will be part of an international community and have the chance to be a part of our future, building the life you want.
Our best is here and still to come. To us, impossible is only a challenge. If you are passionate about delivering customer service and have a proven ability to resolve problems to the full satisfaction of the customer, we encourage you to apply.
The successful candidate will have:
- A high school diploma or equivalent.
- A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course.
- Thorough knowledge of special rates, offers, and promotions.
- Strong experience working within a ticketing environment.
- Experience working in a fast-paced customer service environment.
- Passion for delivering customer service.
- Proven ability to resolve problems to the full satisfaction of the customer.
- Ability to adhere to Management Policy and target sales mix to achieve maximum revenue.
- Willingness to work shifts.
- Experience working with Amadeus.
You must be authorized to work lawfully in the United States. This position is not eligible for visa sponsorship.
-
Senior IT Operations Specialist
4 weeks ago
Atlanta, Georgia, United States Crescens Full timeJob Title: Senior IT Operations SpecialistCrescens is seeking a highly skilled Senior IT Operations Specialist to join our team. The ideal candidate will have experience working with business users, understanding their needs and wants, and quantifying them into technical requirements. This candidate will have a high-level understanding of computer...
-
LPN - Senior Care Specialist
4 weeks ago
Atlanta, Georgia, United States Sunrise Senior Living Full timeJob Title: LPN - Senior Care SpecialistAbout the Role:We are seeking a skilled Licensed Practical Nurse to join our team at Sunrise Senior Living. As a LPN - Senior Care Specialist, you will be responsible for providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Conduct regular wellness...
-
Senior Desktop Support Specialist
4 weeks ago
Atlanta, Georgia, United States United Software Group Full timeJob Title: Senior Desktop Support SpecialistJob Summary: We are seeking a highly skilled Senior Desktop Support Specialist to join our team at United Software Group.Key Responsibilities:* Provide advanced technical support for desktop computers, laptops, and mobile devices* Troubleshoot complex hardware and software issues* Collaborate with internal teams to...
-
Career Opportunities in the U.S. Army Reserve
4 weeks ago
Atlanta, Georgia, United States U.S. Army Full timeUnlock Your Potential with the U.S. Army ReserveAre you looking for a unique opportunity to set yourself apart from your peers in the job market? The U.S. Army Reserve offers a chance to serve part-time in your local area and choose from over 120 different careers, including Healthcare Specialist, X-ray Technician, Engineer, Mechanic, and many more. By...
-
Senior Product Support Specialist
1 month ago
Atlanta, Georgia, United States Home Depot Management Company, LLC Full timeJob SummaryThe Senior Product Support Specialist is responsible for handling and resolving complex technical issues, providing expert-level support to customers, and collaborating with cross-functional teams to drive business outcomes. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced...
-
Global Ticket Operations Specialist
4 weeks ago
Atlanta, Georgia, United States StubHub Full timeSeller Operations Representative OpportunityAt StubHub, we're on a mission to redefine the live event experience on a global scale. Our team works with customers to ensure ticket fulfillment and provide top-level support. We're looking for someone who thrives in a fast-paced environment, can learn the important aspects of our Seller Operations Team, and is...
-
Senior IT Training Specialist
4 weeks ago
Atlanta, Georgia, United States Frontend Arts Full timeJob SummaryFrontend Arts is seeking a highly skilled Senior IT Training Specialist to join our team. As a key member of our training team, you will be responsible for delivering high-quality training to our Consumer Organization, ensuring they have the necessary skills to succeed in their roles.Key Responsibilities• Deliver academy-style training for the...
-
Ice Rink Ticket Sales Attendant Position
1 month ago
Atlanta, Georgia, United States City Of Sandy Springs Full timeJob SummaryThe City of Sandy Springs is seeking a reliable and enthusiastic Seasonal Ice Rink Ticket Sales Attendant to assist in the daily operations of our ice rink.Key Responsibilities:Assist with ice rink opening and closing procedures, including moving equipment into place and setting out signage.Handle online reservations and in-person transactions for...
-
Senior Solution Architect
2 weeks ago
Atlanta, Georgia, United States Federal Reserve System Full timeAbout the RoleWe are seeking a Senior Solution Architect to join our Federal Reserve Financial Services team. As a key member of our architecture team, you will be responsible for researching, analyzing, proposing, and architecting requirements-based products and solutions that align with the business and technology needs of the enterprise.Key...
-
Senior Claims Resolution Specialist
1 month ago
Atlanta, Georgia, United States Reserv Full timeAbout the RoleWe are seeking a highly skilled and experienced claims professional to join our Major Case Unit team at Reserv. As a Senior Claims Resolution Specialist, you will be responsible for investigating and resolving complex and catastrophic claims, working closely with our product and engineering teams to identify technology and process...
-
Accounts Payables Specialist Senior
1 month ago
Atlanta, Georgia, United States City of Atlanta, GA Full timeJob Title: Accounts Payables Specialist, Sr.Job Summary:The City of Atlanta's Accounts Payables Specialist, Sr. is responsible for providing exceptional customer service-based travel support and accounting responsibilities of expense reimbursements in accordance with City of Atlanta procedures.Key Responsibilities:Provide customer service via phone, email,...
-
Senior Office Clerk UGI
1 month ago
Atlanta, Georgia, United States UGI Heating Cooling and Plumbing Full timeJob Title: Senior Office Clerk UGIAt UGI Heating Cooling and Plumbing, we are seeking a highly organized and detail-oriented Senior Office Clerk to join our team. As a key member of our office staff, you will be responsible for performing daily back-office duties, including billing, billing reports, and other miscellaneous tasks.Key Responsibilities:Process...
-
Senior Claims Specialist, Environmental Risk
4 weeks ago
Atlanta, Georgia, United States Starr Insurance Companies Full timeAt Starr Insurance Companies, we're looking for a skilled Senior Claims Specialist, Environmental Risk to join our team. This role will be responsible for handling complex environmental claims, providing timely coverage analysis, and ensuring the quality of claim handling.Key Responsibilities:Directly handle an active inventory of primary and excess general...
-
Senior Claims Specialist
4 weeks ago
Atlanta, Georgia, United States Harrison Gray Search & Consulting Full timeJob DescriptionHarrison Gray Search & Consulting has partnered with a leading carrier of specialty insurance products distributed exclusively through wholesale brokers. Our client is seeking a Senior Claims Specialist to provide specialized, autonomous claims handling expertise for their E&S Commercial Property line of business.The ideal candidate will have...
-
Senior IT Infrastructure Specialist
4 weeks ago
Atlanta, Georgia, United States 3TG Staffing Solutions Full timeJob OverviewWe are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at 3TG Staffing Solutions. As a key member of our technical staff, you will be responsible for installing and maintaining complex IT systems, evaluating and implementing patches, and resolving software-related issues.Key Responsibilities:Install and configure new...
-
Caregiver - Senior Care Specialist
4 weeks ago
Atlanta, Georgia, United States Sunrise Senior Living Full timeJob Summary:Sunrise Senior Living is seeking a compassionate and dedicated Caregiver to provide exceptional care and services to our residents in our assisted living and reminiscence neighborhoods.Responsibilities:Build meaningful relationships with residents and their families, providing assistance with activities of daily living and attending to individual...
-
Senior Technical Support Specialist
4 weeks ago
Atlanta, Georgia, United States Mattermost Full timeMattermost is seeking a skilled Senior Technical Support Engineer to provide exceptional technical support to our growing number of US Federal and Government customers.The ideal candidate will be adept at managing support tickets via Zendesk and possess a strong technical background in providing top-tier customer support.Key Responsibilities:Provide...
-
Senior Automation Specialist
4 weeks ago
Atlanta, Georgia, United States Motion Recruitment Full timeJob Title: Senior Automation SpecialistJob Description:We are seeking a highly skilled Senior Automation Specialist to join our team at Motion Recruitment. As a Senior Automation Specialist, you will be responsible for designing, implementing, and maintaining automation solutions to streamline business processes and improve efficiency.Key...
-
Travel Operations Specialist
4 weeks ago
Atlanta, Georgia, United States Teplis Travel Full timeTravel Operations SpecialistAt Teplis Travel, we're seeking a skilled Travel Operations Specialist to join our team. This role is responsible for ensuring seamless travel experiences for our clients. Key responsibilities include:• Issuing tickets that cannot be processed by automated systems, adhering to industry regulations• Verifying airline-specific...
-
Senior Automation Specialist
4 weeks ago
Atlanta, Georgia, United States Indium Software Full timeJob Title: Senior Automation SpecialistAbout the Role:Indium Software is seeking a skilled Senior Automation Specialist to join our team. As a key member of our automation team, you will be responsible for designing, developing, and maintaining automated testing frameworks to ensure the quality of our software products.Key Responsibilities:Design and develop...