Customer Experience Advocate

2 days ago


Las Cruces, New Mexico, United States Mass Markets Full time

Mass Markets is a dynamic organization that offers a competitive salary of $45,000 - $65,000 per year. As a Customer Service Representative, you'll have the opportunity to work in a fast-paced environment where you'll handle inbound and outbound contacts in a courteous, timely, and professional manner.

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You will ensure first call resolution through effective problem-solving and communication skills. To achieve this, you'll research systems to find missing information as applicable and coordinate with other departments to resolve issues as necessary.

Your primary responsibility will be to accurately document and process customer claims in appropriate systems. If you're looking for a challenging role where you can make a real difference, this might be the perfect fit for you.



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