Client Support Specialist

2 weeks ago

Charleston, West Virginia, United States Patterson Company LLC Full time

Patterson Company LLC is dedicated to fostering an environment where your professional journey is valued and supported.

Our organization is characterized by a culture that prioritizes people, innovation, and measurable outcomes. We celebrate the diverse skills and backgrounds of our team members, recognizing that they contribute to a more robust and successful enterprise.

Position Overview

As a Client Support Specialist, you will play a vital role in assisting both internal and external clients, as well as sales teams, with order processing, ensuring professionalism and efficiency in every interaction.

Key Responsibilities

To excel in this role, you must be capable of fulfilling each key responsibility effectively, with or without reasonable accommodations. If you require accommodations, please inform Human Resources or your supervising manager.

Administrative Duties:

  • Precisely manage and verify customer transactions within the order processing system, including orders, quotes, and returns.
  • Keep accurate records of customer interactions and territory data.
  • Generate and analyze reports as needed.
  • Monitor scheduled delivery dates to guarantee timely shipments.
  • Ensure compliance with company, state, and federal regulations.
  • Understand and adhere to Accounts Receivable policies.
  • Confirm pricing and terms according to established procedures and customer profitability profiles.
  • Effectively multitask across various computer systems and communication platforms.
  • Stay informed about company products, policies, and procedures.

Customer Engagement:

  • Build strong collaborative relationships across various business functions, as well as with clients and manufacturing partners.
  • Deliver exceptional customer service and sales support; promptly address customer inquiries and resolve issues.
  • Relay important information from customers to the appropriate sales representatives or management.
  • Assess customer needs and expectations to recommend suitable products and solutions.
  • Undertake additional responsibilities as assigned.
Additional Responsibilities
  • May initiate outbound calls to existing clients to identify opportunities for additional products and services.
Qualifications

Required:

  • High School Diploma or equivalent.
  • Outstanding customer service and organizational abilities.
  • Strong attention to detail and accuracy.
  • Effective verbal, written, and interpersonal communication skills.
  • Proficiency in general computer applications, including MS Office.

Preferred:

  • Associate's Degree or equivalent combination of education and experience.
  • Familiarity with SAP or similar ERP systems.
Work Environment

Physical Requirements:

  • Primarily involves operating a computer or office equipment throughout the workday.
  • May occasionally require lifting packages up to 10 pounds, such as office supplies.
  • Must effectively communicate with others in person, over the phone, and in writing.
  • Ability to comprehend and accurately exchange information with colleagues, clients, and vendors.
  • Must be able to read and interpret various electronic and written documents.
Workplace Setting

This role is situated in an office environment where team members are assigned to designated workspaces or collaborative areas. The primary workspace consists of desks, chairs, computers, and other office equipment.

Travel and Availability

This position may involve minimal travel (up to 10%) for local sales support or training purposes.

Benefits:

We offer a competitive benefits package, including:

  • Comprehensive Medical, Dental, and Vision coverage, along with a Wellness Program.
  • 401(k) Retirement Savings Plan with company matching.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO) and Holiday Pay.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Generous Paid Parental and Adoption Leave.
  • Employee Assistance Program (LifeWorks).
  • Patterson Perks Program.
Diversity and Inclusion

Patterson Company LLC is committed to creating a culture that embraces diversity and inclusivity. We believe that the unique experiences and perspectives of our employees strengthen our organization and drive our success. We welcome all qualified applicants, regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Join us at Patterson Company LLC, where we value your contributions.

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