IT Service Desk Agent
3 weeks ago
**Job Description**
We are seeking a talented IT Service Desk Agent to join our team at Augustine Consulting. As a full-time employee, you will provide technical support to our clients in the Cincinnati and Dayton areas.
About the Job
You will be responsible for providing technical support to clients, including troubleshooting and resolving hardware, software, and connectivity issues using your technical skills and knowledge of Windows PCs, tablets, mobile devices, and networking hardware.
Requirements
- A solid foundation in the IT industry, such as an AS/BS degree in information technology or two years of relevant experience
- Ability to communicate effectively via phone and email in a call center environment
- Strong technical writing and documentation skills
- Familiarity with basic business applications, including Microsoft 365 and other hosted business solutions
- Experience using a ticketing system and remote management platform a benefit
Benefits
- Competitive pay, including bonuses and PTO, health benefits, technical exam reimbursements, and a pleasant, team-oriented work environment
- Opportunities for professional growth and development in the field of information technology
Estimated Salary: $58,000 - $68,000 per year.
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