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**Assistant Manager

2 months ago

Toledo, Ohio, United States J Group Full time

About J Group

We are a dynamic retail company that believes in creating a unique shopping experience for our customers. Our brand is built on creating timeless styles that last season after season, while staying in front of what's next.

Our Story

We are a team of passionate individuals who are committed to cultivating high-quality employees who share our brand values: creativity, inclusion, and collaboration. We aim to create a work environment that is fun, inclusive, and rewarding.

Job Summary

As an Assistant Manager, you will be a key member of our leadership team, responsible for supporting a profitable business. You will focus on creating genuine connections with customers, fostering customer loyalty, and driving strong community engagement.

Key Responsibilities

  • Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
  • Observe sales floor performance and assist in making connections or sales.
  • Lead fit sessions to enhance product knowledge and fuel a style obsession.
  • Help sales associates make the most of each customer interaction by sharing specific actions to improve outcomes.
  • Ensure the team is always on track to meet goals and exceed customer expectations.
  • Own the sales floor and ensure the right people are in the right place at the right time.
  • Be ready to step in for another manager as needed.
  • Plan and execute local events that tie to the community and fuel incremental traffic and sales.
  • Act in a manner that aligns with our values.

About You

We are looking for a highly motivated and experienced individual who shares our passion for retail and customer service. You will have a great fashion aesthetic and be plugged in to what's happening in the industry and community. You will have a track record of setting and achieving goals, and be energized by change.

Requirements

  • Love our brand, customers, and teams.
  • Have a great fashion aesthetic and be plugged in to what's happening in the industry and community.
  • Have a track record of setting and achieving goals.
  • Be energized by change; shift gears quickly and rally the team behind new strategies and projects.
  • Make smart decisions by actively listening, understanding data, and looking beyond the obvious.
  • Have a high school diploma or equivalent combination of education and experience.
  • Have 2 or more years of experience with similar scope, specialty retail preferred.
  • Communicate effectively and confidently.
  • Process information and operate store systems accurately.
  • Be available when we are busy, including nights, weekends, and holidays.
  • Be adept with technology and apps and familiar with industry-related blogs and feeds.
  • Must bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds.
  • Must regularly move around all store areas and be accessible to customers.