Traffic Monitoring Operator/Call Center Specialist

1 day ago


Miami, United States AECOM Full time
Job Description

**About the Opportunity**

AECOM is seeking a Traffic Monitoring Operator/Call Center Specialist to join our team in South Florida. As a key member of our operations team, you will be responsible for monitoring and responding to traffic incidents, dispatching personnel, and providing customer service to motorists and other stakeholders.

**Key Responsibilities**

  • Monitor and respond to traffic incidents, including motorist assists, traffic crashes, and roadway hazards
  • Dispatch Highway Emergency Response Operators to provide roadside services
  • Provide clear and accurate directions to the location of traffic events
  • Monitor software-generated response plans to mitigate the effect on freeway traffic flow
  • Coordinate and collaborate with FDOT signal personnel and other agencies

**Requirements**

  • High School Diploma or GED
  • Ability to pass a state and federal criminal history/security background check
  • Ability to pass a pre-employment drug screen
  • Ability to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems

**Preferred Qualifications**

  • Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
  • Ability to work a flexible schedule
  • Ability to work calmly and professionally in a fast-paced, high-pressure environment

**About AECOM**

AECOM is a global infrastructure consulting firm that delivers professional services throughout the project lifecycle from advisory, planning, design and engineering to program and construction management. We are committed to delivering a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities.



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