Technical Assistance Coordinator
2 weeks ago
Position: Technical Support Analyst (Full Time)
Location: Nashville, TN
Compensation: Starting Salary: $55,000+ based on experience
Company Overview: Parman Energy is a proud employee-owned organization that provides exceptional benefits. For more details, please refer to the company's benefits page.
We are looking for a dedicated Technical Support Analyst to become an integral part of our IT department. This role is essential for ensuring the smooth operation of our computer and telecommunication systems.
Key Responsibilities:
- Install, troubleshoot, and maintain the company's computer, network, and telecommunication systems.
- Provide training, troubleshooting, and support for employees on various software applications.
- Address and resolve issues related to computer, network, and telecommunication hardware and software.
- Manage and oversee special technical projects as assigned.
- Assist with multiple IT requests, including in-person support.
- Ensure confidentiality and data integrity on a daily basis.
- Act as the primary backup for the IT Manager.
- Occasionally work outside of standard business hours when necessary.
- Comply with all company policies and procedures as outlined in the employee handbook and training materials.
Qualifications:
- A minimum of two years of experience in a relevant field is required.
- Proficiency in Microsoft Windows 10, Windows Server editions (2019, 2016, 2012, 2008 R2), and Linux Suse.
- Experience with Microsoft Office 365 products, including 365 PowerShell, Microsoft Active Directory administration, and Group Policy.
- Familiarity with virtualization technologies such as Hyper-V, Failover Clusters, and SAN.
- Knowledge of TCP/IP networking, including topology, routing, and switching.
- Experience in user account management across various platforms, data backup and recovery methods, and software deployment.
- Strong customer service, communication, and documentation skills are essential.
- Ability to communicate effectively in person.
- Capability to thrive in a fast-paced environment while managing regular interruptions.
- Industry certifications such as A+, Network+, MCP, MCSA, etc., are preferred.
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