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HVAC Service Manager

2 months ago


Pompano Beach, Florida, United States One Hour Heating and Air Conditioning Full time
Service Manager Job Description

We are seeking a highly skilled and experienced Service Manager to join our team at One Hour Heating and Air Conditioning. As a Service Manager, you will be responsible for ensuring that customer needs are met while implementing the policies and procedures of our company.

Key Responsibilities:
  • Develop and implement best operational practices to achieve budgeted gross margins.
  • Oversee Service Department spend, including labor, inventory, and fleet.
  • Manage facilities, service training, inspections, maintenance, and repair to protect company assets.
  • Ensure safety compliance, including employee training, safety tracking, and employee compliance assessments.
  • Investigate incidents and implement corrective actions as needed.
  • Ensure adherence to OSHA safety standards and promote a safety-conscious culture.
  • Work with the Service team to complete functional requirements of the Health, Safety, and Environmental program.
  • Maintain licensing, permitting, and code requirements compliance.
  • Recruit, hire, terminate, discipline, schedule, and direct work assignments to maximize production.
  • Evaluate workloads and personnel schedules to achieve profit and customer satisfaction objectives.
  • Provide coaching, feedback, and ongoing technical and communication training to subordinates.
  • Review service paperwork and ensure adherence to procedural standards.
  • Conduct job site surveys, ride-alongs, and work evaluations.
  • Assist with dispatching operations and ensure accurate documentation of dispatch, arrival, and completion times.
  • Participate in company-sponsored training classes.
  • Manage conflict resolution with clients through clear communication.
  • Communicate with HR regarding hiring and manpower planning.
  • Maintain a professional image and courteous demeanor with customers and associates.
  • Maintain company vehicle cleanliness and organization.
Requirements:
  • High school diploma or GED required.
  • Associate degree in a related field preferred.
  • EPA and NATE certification required.
  • Minimum 6 years of managerial, technical, and sales experience in HVAC or related field.
  • Knowledge of residential and light commercial HVAC equipment and local codes and permitting requirements.
  • Comprehensive knowledge of current HVAC products.
  • Ability to understand economic, financial, and market conditions.
  • Excellent negotiation, communication, presentation, and large group management skills.
  • Valid driver's license and clean driving record required.
  • Ability to pass a background check and drug screen.

We offer a competitive salary, company vehicle, training, and opportunities for advancement. If you have a strong work ethic and take pride in your work, we encourage you to apply.