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Patient Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Stockton Diagnostic Imaging - March Lane and California Street. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless and efficient experience for our patients.
Key Responsibilities:- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer and transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients.
- High School Diploma or GED.
- Intermediate to advanced computer skills.
- Strong multitasking and communication skills.
- Experience providing exceptional customer service.
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
- A dynamic and team-focused work environment.
- Opportunities for professional growth and development.
- A competitive hourly rate of $26.00.
- A midday shift with Monday-Friday, 8:00-5:00pm schedule.
