Fire Protection Manager

3 weeks ago


Columbia, Maryland, United States ARK Systems Full time
Job Title: Sprinkler Fire Protection Manager

ARK Systems is seeking an experienced Sprinkler Fire Protection Manager to join our Service Department. As a key member of our team, you will be responsible for supervising and managing all technicians and office administrators within the department.

Key Responsibilities:

  • Supervise and manage all technicians and office administrators within the department.
  • Assist with and oversee sprinkler project designs.
  • Receive and process calls for service/testing/repair/proposals from customers. Provide technical support to customers when needed.
  • Support field technicians and monitor their work productivity to ensure that service requests are completed promptly and in accordance with department policies.
  • Review, monitor, and direct the coordination with customers to schedule service work, follow-up work, and inspections within both the office and field environments.
  • Review work orders for follow-up service as needed. Schedule follow-up service as required.
  • Process material requisitions for parts needed to complete service work.
  • Basic billing and financial responsibilities.
  • Open and close service call tickets within the company's database.
  • Complete 'Work In Process' Reports monthly.
  • Complete reports related to production and quality as required.
  • Provide input to Operations Manager as it pertains to field employee performance and disciplinary matters as requested.
  • Customer support and satisfaction.
  • Other duties as assigned.

Requirements:

  • Must have extensive knowledge of commercial fire sprinkler systems and NFPA.
  • Basic knowledge of sprinkler design.
  • Must have basic technical knowledge of electronic life safety systems.
  • Has NICET and/or the ability to obtain NICET.
  • Basic computer literacy is required. Knowledge of MS Windows ME/NT is required. MS Office Suite proficiency is required as a minimum.
  • Excellent customer relations skills are mandatory. Must have a high level of dedication to providing superior company and customer service.
  • Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
  • Good oral/written communication skills are necessary. Must be able to work in a high volume/fast-paced environment and handle multiple tasks. Must be comfortable being on call.
  • Work requires continual attention in establishing priorities and meeting deadlines.
  • Must have a positive and respectful attitude while maintaining good working relationships with management staff, as well as both office and field employees.
  • Previous management experience required.
  • Proficiency in Microsoft Office suite as a minimum. Any experience with Viewpoint by Vista or Building Reports is a plus.
  • Requires supervisory experience in Fire Sprinkler/Life Safety. Work in a supervisory role for a minimum of 5 years is required.


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