Financial Services Operations Manager

Municipal Credit Union is seeking a highly skilled and experienced Electronic Funds Transfer Manager to join our team. As a key member of our operations department, you will be responsible for overseeing the daily execution of electronic payment channels, ensuring compliance with internal procedures, NACHA rules and guidelines, as well as federal and state agency regulations.

Key Responsibilities:

• Electronic Payment Channels: Ensure seamless execution of electronic payment channels, including funds transfers, incoming ACH files, ACH originations, in-clearing of on-us checks, incoming return of deposited items, check adjustments, selected employee group payroll, PFP insurances, and reconciliations of the ACH, Zelle, and check adjustment processes.
• ACH Program Management: Manage all processes relating to the ACH program to ensure compliance with internal procedures, NACHA rules and guidelines, as well as federal and state agency regulations.
• Industry Knowledge: Maintain industry knowledge of ACH, share draft, and other processes related to payment systems, including NACHA operating rules and guidelines.
• Confidentiality: Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex, and confidential issues and situations.
• Audit Preparation: Provides requested information in preparation for and in response to department audits.
• Deadlines and Reconciliations: Ensures daily deadlines are met by identifying out-of-balance conditions and other exceptions to processing, including daily GL reconciliations and settlement.
• Regulatory Compliance: Assures Regulation D, CC, and E compliance and monitors any exceptions.
• Team Leadership: Serve on committees and partner across the organization to implement improvements in processes.
• Remote Team Management: Manage teams in a hybrid/remote environment, ensuring frequent touchpoints for inclusivity and cohesion.
• Service Level Agreements: Ensures EFT team members adhere to established service level agreements.
• Department Supervision: Direct, train, develop, motivate, hire, and discipline department personnel; administer performance goal setting/achievement and recommend appropriate personnel action.
• Process Analysis: Keeps management informed of changes/issues affecting team and/or operations.
• Operations Oversight: Analyze and evaluate existing processes; ensure operations and procedural documentation are up-to-date.
• Implementation: Oversee implementation of new processes and procedures.
• Troubleshooting: Investigate and troubleshoot any problems that arise with processes, procedures, and operations.
• Knowledge Gap Identification: Identify knowledge and skill gaps and actively work to create a multi-skilled team.
• Training Opportunities: Provide training and continuous learning opportunities as product and member needs evolve.
• Special Projects: Perform other related duties as requested and special projects as assigned.

Requirements:

• Education: Bachelor's degree required or equivalent working experience.
• NACHA Certification: NACHA certification preferred.
• Experience: Minimum five years' experience working in a financial services environment.
• Leadership Experience: Minimum three years' experience in a management or leadership role.
• Independent Thinking: Requires independent thinking.
• Leadership Skills: Requires excellent leadership skills.
• Project Management: Ability to lead a diverse project team, manage multiple project tasks concurrently, and effectively coordinate and control cross-functional implementation plans.
• Planning and Organization: Demonstrated success in planning, organizing, leading people, and activities.
• Staff Motivation: Ability to motivate, direct, and coach staff.
• Attention to Detail: Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Technology Proficiency: Technologically proficient.
• Travel: Travel as required.

Leadership Competencies:

• Change Management: Proven ability to manage change.
• Risk-Taking: Capacity to take calculated risks and innovate.
• Vision and Strategy: Experience in setting vision and strategy.
• Adaptability: Lead by example and encourage team development adaptability.
• Communication: Successful in communicating effectively.
• Diversity and Inclusion: Prioritizes developing others.
• Relationship Building: Thinking that values diversity and difference.
• Team Management: Proven ability to build and maintain relationships at all levels of the organization.
• Accountability: Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work.
• Problem-Solving: Effective organizational, problem-solving, and multitasking skills.
• Communication Skills: Demonstrates ability to communicate written and verbal skills.
• High-Volume Environment: Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Microsoft Office: Proficiency in Microsoft Office Suite.
• Ethics: Highly ethical.

MCU Values and Expected Competencies:

• Results:

1. Outcomes: We will achieve the best outcomes for our members. Continuously track and measure everything and use it to always improve. Be proactive, not reactive.

1. Collaboration: We will work together to achieve common goals as ONE TEAM.

1. Decision-Making: We will remain agile through our decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

1. Accountability: We will hold ourselves and each other accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

1. Professionalism: We will act professionally and positively. Build trust by doing what we say. Be upfront and communicate thoroughly.

1. Inclusion: We will create environments in which any individual or group can be welcomed, respected, supported, and valued.

Why You'll Be a Good Fit:

Municipal Credit Union values individuals who embody our core values and expected competencies. If you're passionate about delivering exceptional results, working collaboratively as part of a team, remaining agile in your approach, taking ownership of your actions, acting with integrity, and creating inclusive environments, then you'll thrive in this role.

We offer a competitive compensation package, including a salary range of $110,000 - $116,000 annually, medical and dental benefits, 401K with employer match, flexible paid time off, and opportunities for professional growth and development. Join our team and contribute to shaping the future of financial services