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Healthcare Customer Service Specialist

2 months ago

Redmond, Washington, United States Summit Health Full time

Position Overview:
The Patient Service Representative (PSR) plays a crucial role in the administrative operations of our healthcare facility. This position involves welcoming patients, managing appointment schedules, handling incoming calls, processing payments, and delivering exceptional customer service. The PSR is essential in ensuring smooth patient flow and maintaining accurate patient records.

Key Responsibilities:

  • Greets patients and directs them to the appropriate services
  • Shares registration details with colleagues, healthcare providers, and patients
  • Notifies patients about any scheduling changes
  • Records self-pay transactions, collects payments, and balances daily financial activities
  • Scans and updates insurance information in patient files
  • Accurately gathers and verifies patient data
  • Clarifies insurance coverage options to patients
  • Coordinates appointments and necessary diagnostic procedures
  • Performs various administrative tasks as needed
  • Maintains effective communication with supervisors
  • Responds to phone inquiries promptly and directs calls as necessary
  • Confirms patient appointments and checks eligibility
  • Exhibits adaptability in work schedules and coverage
  • Understands workflow management and procedures during downtime

Qualifications:

  • High School Diploma or GED is required
  • Associate's Degree is preferred
  • 0-1 years of relevant experience is required
  • Proficient in English communication, both verbal and written
  • Basic computer skills are necessary
  • Familiarity with medical office terminology is advantageous
  • Willingness to travel to various office locations
  • Knowledge of standard office equipment and technology is expected

About Summit Health:

Summit Health is dedicated to transforming healthcare through meaningful connections. We provide a comprehensive benefits package that includes medical, dental, life insurance, disability coverage, and a 401k savings plan.

Commitment to Diversity:

We are an equal opportunity employer, ensuring that all employees and applicants are treated fairly without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Safety Notice:

We prioritize the safety of our employees and applicants. We do not utilize chat rooms for job searches and will never request personal information through unsecured channels. Please be vigilant against job scams and only attend interviews at our designated locations during business hours.