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Maintenance Specialist

2 months ago

Spokane, Washington, United States MCC MANAGEMENT, LLC Full time
Job Overview

SUMMARY: MCC MANAGEMENT, LLC is expanding, and we are seeking a dedicated Service Technician to enhance our exceptional team. Our organization is committed to maintaining a culture of operational excellence that ensures success for all involved. The Service Technician plays a crucial role in upholding the physical integrity of the community, ensuring that standards are met regarding the landscape, facilities, and overall aesthetic appeal, while also providing assistance to fellow service team members.

POSITION TITLE: Service Technician

DEPARTMENT: Onsite

REPORTS TO: Service Supervisor

KEY RESPONSIBILITIES:

  1. Conduct regular inspections of the community to eliminate litter, debris, and pet waste, ensuring that all shared spaces and amenities remain tidy and free from refuse.
  2. Clear out trash and leftover items from unoccupied apartments before initiating the make-ready process, transporting waste to designated disposal areas, and maintaining cleanliness in storage zones.
  3. Address assigned minor and routine service requests as directed by the Service Supervisor and/or Community Manager, and assist the make-ready specialist during the turnover process.
  4. Change locks in compliance with property policies and ensure that access to all pool areas meets safety codes and standards.
  5. Distribute notices and communications to residents as required, and promptly inform relevant supervisors of any identified hazards or potentially dangerous situations affecting residents, team members, guests, and others.
  6. Exhibit customer service skills by treating residents and others with dignity, addressing resident inquiries, and responding thoughtfully to maintenance service complaints.
  7. Promote safety and risk management in accordance with local, federal, state, and company regulations.
  8. Participate in emergency on-call/after-hours maintenance duties, adhering to established response times and effectively addressing urgent issues.
  9. Perform additional related tasks as assigned by management.

This job description is not exhaustive and may evolve over time.

COMPETENCIES:

  • Technical Proficiency: Evaluates personal strengths and weaknesses; seeks training and development opportunities; aims to continuously enhance knowledge and skills; shares expertise with colleagues.
  • Interpersonal Skills: Focuses on conflict resolution rather than assigning blame; maintains confidentiality; listens attentively; manages emotions; remains receptive to others' ideas and willing to try new approaches.
  • Safety and Security: Adheres to safety and security protocols; determines appropriate actions beyond established guidelines; reports unsafe conditions; utilizes equipment and materials correctly.
  • Reliability: Follows instructions and responds to management directives; takes accountability for personal actions; honors commitments; works extended hours when necessary to achieve objectives; completes tasks punctually or communicates alternate plans to the appropriate parties.
  • Professionalism: Approaches others tactfully; maintains composure under pressure; treats all individuals with respect and consideration, regardless of their status; accepts responsibility for personal actions; follows through on commitments.

WORKING ENVIRONMENT: The role involves working both indoors and outdoors across various areas of the community, including amenities. Exposure to varying weather conditions (hot, cold, wet, humid, or windy) may occur.

PHYSICAL REQUIREMENTS:

  • Ability to stand, walk, and/or sit for extended periods, as well as bend, stoop, climb ladders, reach, carry objects, and maneuver in confined spaces.
  • Must be capable of working in all weather conditions, both indoors and outdoors.
  • Must be able to independently lift, carry, or maneuver weights of up to thirty-five (35) pounds and up to fifty-five (55) pounds with assistance.
  • Occasional travel may be necessary to assist other properties, attend training sessions, business meetings, or fulfill other responsibilities.
  • Must maintain a flexible work schedule, including availability for on-call duties during evenings, weekends, and holidays.
  • Ability to read technical documentation and utilize a keyboard, computer, and tablet.

A valid driver's license, a clean driving record, and current auto insurance are mandatory.

Completion of the MCC Fair Housing, Harassment, and Diversity and Inclusion training within the first month of employment is required.

Compensation is determined by geographic location, and individual pay decisions will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.

In addition to the base salary, onsite positions may qualify for discretionary bonuses based on budget performance.

Benefits for Full-time Employees:

  • Medical, Dental, Vision, and My Life Advisors
  • Health Care Spending Account options
  • 401(k) Plans
  • Short-term & Long-term Disability
  • Housing Discount (eligibility required)
  • Paid Time Off: Includes vacation, holidays, personal days, birthday, and sick leave.
  • Educational Assistance Programs (eligibility required)
  • Investment in employee development to help them reach their full potential.

MCC MANAGEMENT, LLC is committed to providing a workplace free from unlawful harassment or discrimination of any kind. Employees are expected to treat colleagues, customers, and vendors with courtesy and respect at all times. Any form of harassment or discrimination, including based on race, color, national origin, religion, disability, pregnancy, age, military status, sex, marital status, sexual orientation, or any other characteristic protected by applicable law, will not be tolerated.

To perform this job successfully, individuals must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Federal law mandates that employers provide reasonable accommodations to qualified individuals with disabilities. Please inform us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodations include modifications to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or utilizing specialized equipment.