Lead Customer Service Specialist

2 weeks ago


Huntsville, Alabama, United States Avadian Credit Union Full time

Senior Contact Center Advocate

Welcome to Avadian Credit Union, a financial institution rooted in the philosophy of community support and member service. Our commitment is to enhance the experience of every individual, whether they are a member or part of our workforce. We are seeking dedicated professionals who are passionate about addressing member needs and contributing positively to our organization.

Position Overview:

  • Act as a key point of contact between members and the Credit Union
  • Support members with their financial inquiries and needs
  • Deliver account details and promote additional services

Key Responsibilities:

  • Follow identification and security protocols
  • Assist members with transactions and questions
  • Engage actively to identify solutions for member inquiries
  • Access and manage member data
  • Maintain up-to-date knowledge of available products and services
  • Effectively manage time to fulfill job expectations
  • Participate in Saturday shifts as required
  • Perform additional tasks as needed

Training and Work Schedule:

Initial training will be conducted onsite, followed by continued training in a designated location.

Training Schedule: Monday - Friday 8:00 AM to 5:00 PM

Post-Training Schedule:

Available shifts Monday - Friday 7:00 AM to 6:00 PM

Saturday shifts may be required from 9:00 AM to 1:00 PM

Qualifications:

  • Strong written and verbal communication skills
  • Professional demeanor and a positive outlook
  • Ability to deliver exceptional service
  • Capable of thriving in a dynamic work environment

Experience:

Two to three years of experience in a financial services setting

High school diploma or equivalent required

Note: Submitting a resume does not guarantee any future actions by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer.



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