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Client Support Specialist I

2 months ago

Mitchell, Indiana, United States Rogers Group Full time
Job Overview

Rogers Group Inc.

Position Type: Full-Time

Shift: General Shift, Monday-Friday, 6:00 am - 4:00 pm. Flexibility required for coverage, including potential longer shifts and occasional weekend hours.

About the Role:
Rogers Group is actively seeking a dedicated Customer Service Representative to join our team. The ideal candidate will possess a strong work ethic, prioritize safety, and demonstrate excellent multitasking abilities. Responsibilities include operating our Truck Scale system, processing customer orders, and coordinating truck dispatch. The role also involves performing clerical tasks according to established protocols, requiring sound judgment in data selection and interpretation. Flexibility in working hours and willingness to work overtime, including weekends, is essential.

Key Responsibilities:
  • Deliver exceptional, professional customer service
  • Respond to customer inquiries via phone
  • Input and manage customer orders accurately
  • Coordinate product and material dispatch for delivery
  • Assist with corporate accounting paperwork, including payroll and payables
  • Support sales personnel with customer service tasks
  • Undertake additional duties as assigned by management
Qualifications:
  • High school diploma is mandatory
  • Proficient in Microsoft Office Suite
  • Outstanding customer service abilities
  • Detail-oriented with strong accuracy and multitasking skills
  • Capable of working independently with minimal supervision
  • Excellent verbal and written communication skills
  • Must successfully pass a pre-employment drug screening
Employee Benefits:
As a member of the Rogers Group team, you will enjoy a range of competitive benefits, including:
  • Comprehensive group insurance options, along with a Health Savings Account featuring annual company contributions
  • Company-sponsored life and disability insurance
  • Retirement 401K plan with company contributions and matching
  • Paid holidays and sick leave
  • Vacation time accrued after a probationary period
  • Annual performance-based salary increases
About Rogers Group:
Founded in 1908 and headquartered in Nashville, TN, Rogers Group Inc. is a leading aggregates and asphalt highway construction firm operating across multiple states with a workforce exceeding 3,000 employees. Recognized as the largest privately held crushed stone producer in the United States, we pride ourselves on our commitment to safety, quality, and community.

Equal Opportunity Employer:
Rogers Group is an Equal Opportunity Employer. We encourage applications from all individuals without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation, or any other protected status.