SDP Technical Support Specialist
2 days ago
Key Responsibilities:
- Deliver outstanding customer support during the installation and continued use of the Innovative Systems SDP software.
- Provide end-user training and support, including diagnosing, resolving, and documenting software issues in a timely and accurate manner.
- Project manage both simple and complex tasks involving Innovative Systems clients, third-party vendors, and Innovative Systems internal staff.
Requirements:
- Excellent oral and written communication skills.
- Project management of multiple projects simultaneously, both large and small.
- Minimum of 5 years of experience with the following software and technologies: Windows operating system, Wireshark, Access Gear (Calix, Adtran, Nokia, Zhone, Tarana, Plume, etc.), Telephone Switching Equipment (Genband, Meta, etc.), IPTV Middleware (Innovative Systems, Minerva, etc.).
- An understanding of Internet standards in the context of server-based applications such as TCP-IP, DNS, FTP, SSH, HTML, XML, DHCP, and other protocols is preferred.
What We Offer:
- Competitive wages.
- Quarterly Profit Sharing Plan.
- Generous Paid time off.
- 10 paid holidays.
- 401(k) matching.
- Company paid family Blue Cross Blue Shield health insurance plan.
- Company contributions to an HSA plan.
- Company paid employee Dental Insurance.
- Company paid employee Vision Insurance.
- Company paid Life Insurance.
- Company paid Short- & Long-Term Disability Insurance.
We are passionate about customer support and eager to make an impact for a fast-moving company. If you are passionate about customer support and eager to make an impact, we encourage you to apply for this exciting opportunity to join our team.
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