SDP Technical Support Specialist

2 days ago


Mitchell, United States Innovative Systems LLC Full time
Job DescriptionAt Innovative Systems LLC, we are seeking a highly skilled SDP Technical Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities:
  • Deliver outstanding customer support during the installation and continued use of the Innovative Systems SDP software.
  • Provide end-user training and support, including diagnosing, resolving, and documenting software issues in a timely and accurate manner.
  • Project manage both simple and complex tasks involving Innovative Systems clients, third-party vendors, and Innovative Systems internal staff.

Requirements:
  • Excellent oral and written communication skills.
  • Project management of multiple projects simultaneously, both large and small.
  • Minimum of 5 years of experience with the following software and technologies: Windows operating system, Wireshark, Access Gear (Calix, Adtran, Nokia, Zhone, Tarana, Plume, etc.), Telephone Switching Equipment (Genband, Meta, etc.), IPTV Middleware (Innovative Systems, Minerva, etc.).
  • An understanding of Internet standards in the context of server-based applications such as TCP-IP, DNS, FTP, SSH, HTML, XML, DHCP, and other protocols is preferred.

What We Offer:
  • Competitive wages.
  • Quarterly Profit Sharing Plan.
  • Generous Paid time off.
  • 10 paid holidays.
  • 401(k) matching.
  • Company paid family Blue Cross Blue Shield health insurance plan.
  • Company contributions to an HSA plan.
  • Company paid employee Dental Insurance.
  • Company paid employee Vision Insurance.
  • Company paid Life Insurance.
  • Company paid Short- & Long-Term Disability Insurance.

We are passionate about customer support and eager to make an impact for a fast-moving company. If you are passionate about customer support and eager to make an impact, we encourage you to apply for this exciting opportunity to join our team.



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