Product Solution Expert

2 weeks ago


Mishawaka, Indiana, United States Digi Full time
Unlock Your Potential as a Product Solution Specialist at Digi

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a knack for troubleshooting and educating customers on cutting-edge technology? If so, we invite you to join our dynamic team at Digi as a Product Solution Specialist.

About the Role

As a Product Solution Specialist, you will be the go-to expert for our customers, providing top-notch support and guidance on our SmartSense by Digi software and hardware. Your primary responsibilities will include:

  • Delivering exceptional customer experiences through troubleshooting, education, and support
  • Working closely with our CRM system to manage customer interactions and provide accurate documentation
  • Collaborating with our team to resolve customer issues and improve overall customer satisfaction
What We Offer

At Digi, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Product Solution Specialist, you can expect:

  • A competitive salary range of $17.16/hr - $23.56/hr, depending on experience and location
  • A comprehensive benefits package, including medical, health & wellbeing, and compensation offerings
  • A hybrid work environment that balances flexibility and collaboration
  • Opportunities for professional growth and development, including training and mentorship
Requirements

To succeed in this role, you'll need:

  • 2+ years of experience in technical or product support
  • Strong multitasking and organizational skills in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Proficiency in CRM software tools and industry-standard terminology
Join Our Team

At Digi, we're passionate about empowering our customers to make data-driven decisions. If you're a customer-centric, detail-oriented team player who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Let's work together to shape the future of IoT and drive business growth



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