Product Solution Expert
2 weeks ago
Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a knack for troubleshooting and educating customers on cutting-edge technology? If so, we invite you to join our dynamic team at Digi as a Product Solution Specialist.
About the RoleAs a Product Solution Specialist, you will be the go-to expert for our customers, providing top-notch support and guidance on our SmartSense by Digi software and hardware. Your primary responsibilities will include:
- Delivering exceptional customer experiences through troubleshooting, education, and support
- Working closely with our CRM system to manage customer interactions and provide accurate documentation
- Collaborating with our team to resolve customer issues and improve overall customer satisfaction
At Digi, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Product Solution Specialist, you can expect:
- A competitive salary range of $17.16/hr - $23.56/hr, depending on experience and location
- A comprehensive benefits package, including medical, health & wellbeing, and compensation offerings
- A hybrid work environment that balances flexibility and collaboration
- Opportunities for professional growth and development, including training and mentorship
To succeed in this role, you'll need:
- 2+ years of experience in technical or product support
- Strong multitasking and organizational skills in a fast-paced environment
- Excellent communication and problem-solving skills
- Proficiency in CRM software tools and industry-standard terminology
At Digi, we're passionate about empowering our customers to make data-driven decisions. If you're a customer-centric, detail-oriented team player who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Let's work together to shape the future of IoT and drive business growth
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