Hearing Care Assistant

6 days ago


Carlisle, Pennsylvania, United States Beltone Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Beltone. As the face of our practice, you will be responsible for creating an extraordinary patient experience.

Key Responsibilities
  • Administrative Support: Provide general office and administrative duties, assisting the Hearing Care Practitioner with the patient process.
  • Scheduling and Coordination: Successfully utilize the scheduling system to maximize test opportunities for the office.
  • Marketing and Sales: Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
  • Customer Service: Professionally answer incoming phone calls and messages, as well as follow-up activities with patients.
  • Record Keeping: Process and document clinic forms accurately to ensure HIPAA and State law compliance.
  • Financial Management: Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
  • Office Maintenance: Maintain a clean and welcoming office and work environment.
Requirements
  • Education: High School diploma or equivalent is required.
  • Experience: 2 years office experience is preferred, as well as 2 years customer service experience.
  • Skills: Must be proficient in MS Office and able to type.

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