Customer Experience Coordinator

6 days ago


Paramus, New Jersey, United States Gellert Global Group Full time
Customer Account Coordinator

Gellert Global Group, a leading importer of food products in North America, is seeking an experienced Customer Account Coordinator to join its team.

This role involves working closely with the sales support team to ensure successful delivery of products to our customers. The ideal candidate will have excellent communication skills and be able to multitask effectively.

Key Responsibilities:
  • Process orders with accuracy and review them accordingly
  • Elevate order issues related to pricing and inventory levels to senior support personnel
  • Coordinate customer sample requests
  • Monitor warehouse transfers and track orders in collaboration with the logistics department
  • Update databases with inconsistent shipments and maintain accurate records
  • Generate reports and provide data-driven insights to support business decisions
Requirements:
  • At least 2 years of experience in sales support or customer service
  • Proficiency in Microsoft Office, particularly Excel
  • Familiarity with VIP/1World Sync is a plus
  • Able to prioritize tasks effectively and meet deadlines
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Positive attitude and strong work ethic
Benefits:

We offer a competitive compensation package, including an estimated salary of $65,000-$75,000 per year, depending on experience. Our benefits also include medical, dental, and vision insurance, company-paid life and disability insurance, flexible spending accounts, and a matching 401(k) plan.

Additionally, we offer opportunities for professional growth and development, including online training courses, virtual and classroom development experiences, and education assistance programs. We value work-life balance and offer paid time off, parental leave, and flexible work schedules.



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