Customer Service Operations Specialist

7 days ago


Paramus, New Jersey, United States Gellert Global Group Full time

At Gellert Global Group, a leading North American food importer with over 100 years of experience, we strive to deliver exceptional customer service. Our team is comprised of talented professionals who work together to ensure the successful delivery of products to our customers.

About Us

Gellert Global Group consists of various companies that have been importing food products for generations. With combined revenues exceeding $1.7 billion, we provide strength in sourcing, insurance, finance, logistics, food safety, and information technology. Our expertise enables us to supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

Job Description

We are seeking an efficient Customer Account Coordinator to join our team. This role will work under the supervision of a Sales Support Specialist to ensure timely delivery of products to our customers.

  • Process orders with accuracy and review accordingly
  • Escalate order issues to Senior Support regarding pricing and/or inventory levels
  • Coordinate customer samples
  • Monitor warehouse transfers
  • Monitor orders in conjunction with the logistics department
  • Update databases with inconsistent shipments
  • Maintain databases and generate reports
  • Solve problems systematically to find the most efficient solution
Required Skills and Qualifications

To be successful in this role, you will need:

  • 2 years' experience in sales support and/or customer service required
  • Proficiency in Microsoft Office, with strong Excel skills a must
  • Experience in VIP/1World Sync a plus
  • Ability to prioritize tasks to ensure timely completion and meet deadlines
  • Excellent verbal and written communication skills
  • Ability to work independently while being a team player
  • Positive attitude and strong work ethic
Benefits

We care about your total well-being and offer the following benefits:

  • Health: Medical, dental, and vision insurance, company-paid life, accident, and long-term disability insurance, flexible spending accounts
  • Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
  • Happiness:
    • Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
    • Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to location and role)
    • Team Building: Employee engagement and recognition programs, wellness, philanthropic, and DE&I initiatives, company-sponsored celebrations, and team-building events

The estimated salary for this position is around $60,000 - $80,000 per year, depending on location and experience.



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