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QSR Operations Lead

2 months ago

Quincy, Florida, United States Circle K Full time

Job Title: QSR Lead Representative

Company: Circle K

Location: Not Specified

Availability: Shift/Days

Job Overview:

This role is responsible for overseeing the operations of a shift within a quick service restaurant. The QSR Lead Representative manages the activities of team members during their shift and upholds the operational standards of the Company and Brand, ensuring that all customers leave satisfied.

Key Responsibilities:

  • Deliver exceptional customer service in a prompt and friendly manner while guiding team members to do the same.
  • Maintain a hygienic restaurant environment by performing general cleaning tasks and assigning duties to team members, ensuring all tasks are completed.
  • Lead the team to ensure that all food items are prepared and served in compliance with Brand, Company, and health department regulations. Mentor team members on food preparation and production protocols.
  • Ensure product quality, food safety, and operational standards are consistently met.
  • Monitor and verify the accuracy of cash, sales, and inventory records throughout the shift. Complete necessary paperwork and counts at the end of the shift and day.
  • Report any discrepancies to the immediate supervisor.
  • Ensure a safe environment for both team members and customers by adhering to all safety regulations and laws.
  • Document all incidents following the established reporting policy.
  • Embody the Company values: Teamwork, Integrity, Accountability, and Excellence.

Benefits Offered:

  • Unlimited tip pooling.
  • Comprehensive Medical, Dental, Vision, Life, and AD&D insurance plans.
  • Flexible spending and health savings accounts for full-time employees.
  • Paid vacation time.
  • Company holidays compensated at time and a half.
  • 401(k) matching program.
  • Tuition reimbursement opportunities.
  • Employee stock purchase plan.
  • Discount programs for employees.
  • Meal discounts.
  • Wellness initiatives.

Qualifications:

  • Strong communication skills.
  • Able to motivate, coach, and lead team members effectively.
  • Demonstrates integrity and reliability.
  • Possesses a positive and enthusiastic attitude.
  • Ability to maintain composure in high-pressure situations.
  • Exhibits a sense of urgency in task completion.
  • Focuses on achieving results while fostering a fun work environment.
  • Team-oriented individual who can collaborate well with others or work independently.
  • Physical ability to perform tasks including bending, kneeling, standing, and walking.
  • Occasional climbing and descending of ladders.
  • Ability to work in varying temperatures and around kitchen equipment.
  • Capable of lifting and carrying items up to 50 lbs.

About Circle K:

This position as a QSR Lead Representative with Circle K combines leadership abilities with a commitment to providing outstanding customer service. Be part of a vibrant team dedicated to maintaining high operational standards and creating a positive work atmosphere.