QSR Operations Lead
2 months ago
Job Title: QSR Lead Representative
Company: Circle K
Location: Not Specified
Availability: Shift/Days
Job Overview:
The QSR Lead Representative is responsible for overseeing the daily operations of a shift within a quick service restaurant. This role involves coordinating the activities of team members during the shift and ensuring that the operational standards of the Company and Brand are upheld, with a focus on guest satisfaction.
Key Responsibilities:
- Deliver exceptional customer service in a prompt and friendly manner while mentoring team members to do the same.
- Maintain a tidy restaurant environment by performing cleaning duties and assigning tasks to team members, ensuring completion.
- Guide the team to ensure that all food items are prepared and served according to Brand, Company, and health department standards. Provide coaching on food preparation and production management.
- Ensure product quality, food safety, and compliance with operational standards.
- Monitor and verify the accuracy of cash, sales, and inventory records throughout the shift. Complete necessary paperwork and counts at the end of the shift and day.
- Report any discrepancies to the immediate supervisor.
- Ensure a safe working environment for both team members and guests by adhering to all safety regulations and laws.
- Document all incidents in accordance with Company policy.
- Embody the Company values: Teamwork, Integrity, Accountability, and a Winning Mindset.
Benefits Offered:
- Unlimited tip pooling.
- Comprehensive medical, dental, and vision plans.
- Flexible spending and health savings accounts (for full-time employees).
- Paid vacation time.
- Paid company holidays at time and a half.
- 401(k) matching program.
- Tuition reimbursement opportunities.
- Employee stock purchase plan.
- Discount programs for employees.
- Meal discounts.
- Wellness initiatives.
Qualifications:
- Strong communication abilities.
- Capable of motivating, coaching, and leading team members.
- Demonstrates integrity and reliability.
- Possesses a positive and enthusiastic attitude.
- Ability to maintain composure in high-pressure situations.
- Exhibits a sense of urgency in completing tasks.
- Focuses on achieving results while fostering a fun work environment.
- Team-oriented individual who can also work independently.
- Physical capability to perform tasks such as bending, kneeling, and standing for extended periods.
- Occasional climbing and descending of ladders.
- Ability to work in varying temperatures and around kitchen equipment.
- Physical strength to lift and carry items as needed.
About Circle K:
This position as a QSR Lead Representative with Circle K emphasizes leadership and a commitment to outstanding guest service. The role is essential in maintaining operational excellence and a positive atmosphere within the restaurant.
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