Service Coordinator

4 weeks ago


Foothill Ranch, California, United States Quinn CO Full time
Job Summary

The Service Coordinator role at Quinn CO is a key position that requires strong communication and organizational skills. As a Service Coordinator, you will be responsible for coordinating the dispatch of field or shop technicians to work locations, reviewing work in process, and maintaining and expediting work orders. You will also be responsible for communicating work order status with the Customer Service Communicator and responding to requests for service and assistance. Additionally, you will work with customers in a professional manner to ensure their needs are met and obtain a positive NPS score. The ideal candidate will have a high school diploma or equivalent and 2 years of related experience, as well as proficiency in MS Office software such as Excel and Word. Responsibilities
  • Coordinate dispatch of field or shop technicians to work locations.
  • Review work in process, updating changes as they occur.
  • Maintain and expedite work orders and coordinate work flow.
  • Communicate work order status with the Customer Service Communicator.
  • Respond to requests for service and assistance; meet commitments.
  • Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score.
  • Demonstrate professional communication with internal customers.
  • Order Caterpillar parts per customer job.
  • Actively quote and source parts from external vendors.
  • Manage and analyze WIP (work in progress) process and report.
  • Provide customer with Time & Material estimates as needed.
  • Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O.
  • Responsible for obtaining method of payment including cash transactions.
  • Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns.
  • Manage work order collection issues and proactive responses to prevent write-off's.
  • Possess a general Machine and Weld Shop Product Support knowledge.
  • Support all branches for service requirements as required.
  • Perform other duties as assigned by management and may be assigned to provide services outside of normal working hours during the week or on the weekend when unexpected needs surface.
Qualifications
High school diploma or general education degree (GED) and - 2 years related experience and/or training; or equivalent combination of education and experience. Customer service experience preferred. Must be proficient with MS Office software such as Excel and Word. Quinn is an Equal Opportunity Employer M/F/V/DV

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