Restoration Operations Leader

2 months ago


Rockville, Maryland, United States SERVPRO of North BethesdaAspen HillRossmoor Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching program
  • Performance-based bonuses
  • Company events
  • Competitive salary structure
  • Dental coverage
  • Complimentary uniforms
  • Advancement opportunities
  • Paid time off
  • Profit-sharing options
  • Training and development programs
  • Vision coverage

SERVPRO of North Bethesda/Aspen Hill/Rossmoor is seeking a Restoration Supervisor to lead our restoration efforts.


Compensation and Benefits

  • Attractive hourly wage - $25 per hour, with potential for promotion based on performance after one year, plus bonuses for bringing in new projects.
  • Excellent benefits package - immediate sick leave and eligibility for 401(k) with company matching after six months, along with vacation leave and paid holidays.
  • Career advancement - opportunities to progress to roles such as restoration project manager or operations manager, with quarterly performance evaluations.
  • Professional growth - on-the-job training and financial support for training/certifications after 90 days of employment.
  • Health, Life, Vision, and Dental insurance available after 30 days of employment.

As a key representative of the SERVPRO brand, the Restoration Supervisor embodies our commitment to customer service by coordinating, monitoring, and executing project activities to meet service demands and ensure a positive client experience.


Career Development Path: After 30 days of employment, WRT certification; after 90 days, FRST certification; and 90 days post-FRST completion, HST certification.


Key Responsibilities:

  • Oversee and execute restoration processes as planned, ensuring quality control.
  • Manage customer interactions and overall project satisfaction, providing clear expectations to restoration technicians and supervising their work.
  • Document restoration projects thoroughly to support the services rendered.
  • Oversee labor, equipment, and supply management on assigned projects.
  • Communicate project progress, challenges, and important updates with team members.
  • Ensure all safety protocols are established and adhered to for workplace safety.
  • Conduct daily, weekly, and monthly maintenance on vehicles and equipment as assigned.
  • Coach and mentor restoration technicians.

Skills and Physical Requirements:

  • Ability to regularly lift a minimum of 50 pounds, occasionally up to 100 pounds with assistance.
  • Capability to climb ladders, work at heights, and navigate tight spaces (e.g., crawl spaces, attics).
  • Ability to repetitively push, pull, lift, and carry objects.
  • Comfortable working with cleaning agents.


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