Employment Specialist III

4 weeks ago

Los Angeles, California, United States Pace Full time
Job Summary:

We are seeking a highly skilled Employment Specialist III to join our team at Pace. As a key representative at the Downtown/Pico-Union WorkSource Center, you will be responsible for providing career/job focused counseling, case management, and job development services tailored to meet the needs of customers.

Key Responsibilities:
  • Meet with each assigned customer, review their progress from intake through job placement, exit, and post-exit 12-month follow-up.
  • Provide an assessment that includes testing and evaluation of educational attainments, occupational/transferable skills, customer interests, aptitudes, and/or vocational potentials for each customer.
  • Develop, manage, and retain on file an Individual Employment Plan (IEP) for each Adult and Dislocated Worker enrolled customer receiving intensive services.
  • Provide career guidance to assist the individual in determining whether or not more intensive services are required to obtain employment.
  • Make follow-up services available, and monitor the retention status and progress made for not less than twelve (12) months after the first day of unsubsidized employment.
  • Inform and provide, or arrange for the provision of, supportive services to enrolled job seekers that will enable them to participate in WIOA (Adult & Dislocated Workers) activities-subject to the availability of resources.
  • Provide access to job readiness preparation, individual/group counseling, career planning, out-of-area job search, relocation expenses, short-term prevocational services, work experience, and internship for all job seekers.
  • Assess and provide access to Training Services (i.e. On-the-Job Training & Individual Training Accounts) for enrolled customers who have received at least one intensive service, and have been determined to be unable to obtain or retain employment through such services.
  • Work with Businesses to determine details outlined in OJT contract (duration of training, training outline, and reimbursement percentage).
  • Provide an orientation to all OJT work site supervisors. Maintain on file a City or Grantor approved work site training agreement.
  • Work with OJT supervisor to conduct and document required monthly on-site monitoring.
  • Use the Center's electronic connectivity system to maintain complete and accurate job orders, match job ready customers with jobs in accordance with the initial assessment, obtain prompt feedback on referrals, verify employment, and audit or minimize the use of job holding.
  • Coordinate with other program activities and services to ensure timely placement of customers upon program completion.
  • Provide job search and successful placement to a minimum of 70% customers per year, who are work ready via group and/or one-to-one sessions.
  • Enter/update customer (business & job seeker) information into CalJOBS system.
  • Be in constant contact with businesses (via mail, fax, telephone) to acquire business information regarding current labor market demand, job openings, and relative occupational (DOT) codes.
  • Provide occupational information (current and future outlook), job placement assistance, and labor market information using various resources such as CalJOBS, and other reference materials.
  • Document all job seekers' information and tabulate meaningful information pertinent to their job placement, and maintain up-to-date records of all job openings.
  • Share all job orders and job seekers with all other WorkSource Centers in order to assist in creating the best opportunity to refer the most qualified candidates from the WorkSource Center system to businesses requesting staffing assistance.
  • Refer the most qualified candidates to the business from the entire WorkSource system and refer unregistered Universal Access customers if they are the most qualified.
  • Assist in meeting agency's performance goal by scheduling events and recruitments at the center.

Requirements:
  • Minimum of a High School Diploma (or GED equivalent) is required. Associate's or Bachelor's Degree is preferred. Equivalent work experience will be considered.
  • Equivalent work experience, at least 2 years in the area of vocational counseling, case management, or sales & marketing. Workforce program experience is highly desirable. Some supervision experience is highly desirable.
  • This position requires a person with professional experience in social services programs.
  • Must have excellent interpersonal skills, be a team player and be able to work with diverse populations to provide in-person and over-the-phone program services.
  • Ability to manage a caseload effectively per performance standards and manage time to attend trainings and related meetings. Excellent job development and placement skills.
  • Excellent customer service skills
  • Strong organizational skills
  • Be proficient in a Windows PC environment and Microsoft Office.
  • Possess excellent communication and written skills, as well as telephone and people skills.
  • Must have excellent time management and organizational skills to effectively manage a caseload.
  • Bilingual skills preferred
  • Must be available to work evening and weekend hours as needed.

Special Requirements:
  • Must pass a employment and professional reference check
  • Must possess Driver's License and the use of an automobile with adequate insurance coverage
  • COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.
  • Local travel may be required

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