Customer Service Manager
3 weeks ago
The Call Center Manager will oversee daily operations and personnel to maximize efficiency, lower overhead, and achieve company goals. The role involves managing staff, monitoring key performance indicators, and tracking productivity.
Responsibilities
- Hire, train, and manage call center employees for excellent customer service.
- Oversee call center operations, improving telephone skills and procedures.
- Create goals and objectives for the call center using key performance indicators.
- Develop policies and procedures to maximize productivity.
- Presentation of reports on call center statistics to upper management.
Qualifications
- High school diploma/GED required; college experience preferred.
- Valid Certified Call Center Manager certification preferred.
- Previous experience as a call center manager or in a similar position.
- Familiarity with customer service metrics and KPIs in a call center setting.
- Knowledge of budgeting, reporting, and financial analysis concepts.
- Proficiency in Microsoft Office and call center software.
- Excellent communication skills.
Compensation$60,000 - $80,000 per year, based on qualifications and experience. Salary may vary depending on factors such as location and industry standards.
-
Customer Service Manager
3 weeks ago
Austin, Texas, United States Papa John's - Fast Full timeJob SummaryPapa John's - Fast is seeking a highly skilled Customer Service Manager to lead our Lakeway store team. This is a full-time opportunity with competitive pay, $60,000 - $70,000 per year, depending on experience.We are looking for someone who can effectively manage cash transactions, plan and organize daily tasks, and communicate efficiently with...
-
Customer Service Manager
4 weeks ago
Austin, Texas, United States Burlington Full time**Overview:**Burlington is seeking a skilled Customer Service Manager to join our team in Austin, Texas. As a key member of our retail leadership team, you will be responsible for driving customer satisfaction and providing exceptional service to our customers.
-
Customer Service Manager
3 days ago
Austin, Texas, United States Sprouts Farmers Market Full timeJob Summary:As a Retail Store Supervisor at Sprouts Farmers Market, you will be responsible for overseeing daily store operations, managing inventory, and maintaining a clean and organized store environment. This role requires a strong leader who can motivate and empower their team to deliver exceptional customer service and drive sales growth.Main...
-
Customer Care Services Manager
4 weeks ago
Austin, Texas, United States City of Austin, TX Full timeJob OverviewA challenging opportunity has arisen for a Customer Care Program Manager to join our team at the City of Austin, TX. The successful candidate will be responsible for managing the customer care program, developing business cases, and coordinating cross-functional projects.The ideal candidate will possess strong project management skills, excellent...
-
Customer Service Resolution Manager
1 month ago
Austin, Texas, United States GFO Home Full timeGFO Home is looking for a skilled Customer Service Resolution Manager to join their team. As a Customer Service Resolution Manager, you will be responsible for resolving customer complaints and issues in a timely and effective manner.Your key responsibilities will include reviewing all warranty claims, approving or denying claims according to the warranty...
-
Customer Service and Operations Manager
3 weeks ago
Austin, Texas, United States Hertz Full timeAbout This RoleWe are seeking a skilled Customer Service Associate to join our team at Hertz. As a key member of our operations staff, you will be responsible for delivering exceptional customer service that exceeds expectations.Key ResponsibilitiesOur ideal candidate will have 3+ years of experience in customer service, with a proven track record of success...
-
Customer Service Operations Manager
2 hours ago
Austin, Texas, United States Restaurant Depot Full timeRestaurant Depot OverviewWe are a national wholesale restaurant supplier seeking a qualified candidate for our front end manager position in Austin, TX.About the RoleThis position will oversee the front end operations, including cashier training and development, new cashier certification, adherence to company policies, and provision of excellent customer...
-
Customer Service Operations Manager
4 weeks ago
Austin, Texas, United States VINCI Highways Mobility Solutions Full timeAbout VINCI Highways Mobility SolutionsVINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. We offer full-featured, single-account back-office technology facilitating high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility.We...
-
Bilingual Customer Service Operations Manager
3 weeks ago
Austin, Texas, United States ViaPlus by VINCI Highways Full timeJob Title: Bilingual Customer Service Operations ManagerAbout the CompanyViaPlus by VINCI Highways is a global mobility company in the Intelligent Transportation Systems market, specializing in revenue and services management solutions for the transportation industry. Our full-featured back-office technology facilitates high-volume transactions, customer...
-
ServiceNow Expert
3 weeks ago
Austin, Texas, United States ZipRecruiter Full timeCloud Consultant, Customer ExperienceWe are seeking a highly skilled Cloud Consultant to join our team at ServiceNow. This role is ideal for a seasoned professional with expertise in designing and implementing innovative business solutions that meet the needs of our clients. As a key member of our team, you will work closely with stakeholders to understand...
-
Tree Service Team Manager
7 hours ago
Austin, Texas, United States Good Guys Tree Service LLC Full timeJob SummaryWe are seeking a seasoned and results-driven Crew Leader to oversee the safe and efficient execution of tree removal, pruning, and maintenance tasks. As a key member of our team, you will be responsible for leading a team of experienced professionals, ensuring high-quality workmanship, and adhering to safety standards and company policies.The...
-
Service Management Professional
3 days ago
Austin, Texas, United States Big Brand Tire & Service Full timeJob SummaryBig Brand Tire & Service is looking for a highly motivated and experienced Automotive Service Manager to lead our sales and service teams. As a key player in our company's success, you will drive revenue growth and deliver outstanding customer satisfaction.Main ResponsibilitiesSales and revenue growth managementCustomer engagement and...
-
Customer Service Manager
2 weeks ago
Austin, Texas, United States Dave & Buster Full timeAbout UsAt Dave & Buster's, we're on a mission to provide an unparalleled entertainment experience for our guests. As a Captain, you'll be the face of our brand, ensuring that every guest leaves with a positive impression.Your RoleYou will be responsible for guiding our guests through their Midway, retail, game rental, and dining experiences. This includes...
-
Automotive Service Manager
3 days ago
Austin, Texas, United States Big Brand Tire & Service Full timeJob OverviewBig Brand Tire & Service is a one-stop tire and automotive repair service center with over 50 years of experience. We offer competitive salaries, comprehensive benefits, and opportunities for career growth.ResponsibilitiesDevelop and implement sales strategies to meet or exceed performance targetsProvide exceptional customer service and build...
-
Customer Service Representative
1 hour ago
Austin, Texas, United States Balcones Recycling Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Balcones Recycling. This is a full-time position that requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service via phone, email, and...
-
Customer Service Representative
1 day ago
Austin, Texas, United States Stan's Heating, Air, Plumbing, and Electrical Full timeJob OverviewWe're seeking a highly skilled Customer Service Representative to join our team at Stan's Heating, Air, and Plumbing. This role is ideal for individuals who possess excellent communication skills, a customer-first mindset, and a strong attention to detail.Key Responsibilities:Schedule & Prioritize Service Calls: Ensure quick and efficient...
-
Customer Service Representative
3 days ago
Austin, Texas, United States CapMetro Full timeJob DescriptionWelcome to CapMetro, where we strive to provide exceptional customer service and support. As a Customer Service Representative I, you will be the first point of contact for our customers, handling their inquiries and resolving issues in a professional and courteous manner.The ideal candidate will have excellent communication skills, both...
-
Customer Service Ambassador
5 days ago
Austin, Texas, United States GameStop Full timeJob Title: Customer Service AmbassadorSalary: $40,000 - $55,000 per year (estimated) At GameStop, we prioritize providing exceptional customer service and creating memorable gaming experiences for our guests. As a Customer Service Ambassador, you will play a vital role in supporting the store management team in delivering outstanding guest service and...
-
Customer Service Ambassador
2 weeks ago
Austin, Texas, United States Michael's Inc Full timeRole OverviewWe are seeking a highly motivated Customer Service Team Member to join our Michaels Inc team. This role plays a crucial part in delivering exceptional customer experiences, ensuring that our customers receive top-notch service at all times.Key Responsibilities:Customer Interaction: Provide excellent customer service through active listening,...
-
Customer Service Liaison
3 weeks ago
Austin, Texas, United States Nancy Britain - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled Customer Relations Representative to join our team. This role involves providing exceptional customer service, building strong relationships, and ensuring seamless communication.ResponsibilitiesCustomer Service: Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes,...