Customer Service Manager

3 weeks ago


Austin, Texas, United States ELITE VISON GROUP LLC Full time
Job Overview
The Call Center Manager will oversee daily operations and personnel to maximize efficiency, lower overhead, and achieve company goals. The role involves managing staff, monitoring key performance indicators, and tracking productivity.

Responsibilities
  • Hire, train, and manage call center employees for excellent customer service.
  • Oversee call center operations, improving telephone skills and procedures.
  • Create goals and objectives for the call center using key performance indicators.
  • Develop policies and procedures to maximize productivity.
  • Presentation of reports on call center statistics to upper management.

Qualifications
  • High school diploma/GED required; college experience preferred.
  • Valid Certified Call Center Manager certification preferred.
  • Previous experience as a call center manager or in a similar position.
  • Familiarity with customer service metrics and KPIs in a call center setting.
  • Knowledge of budgeting, reporting, and financial analysis concepts.
  • Proficiency in Microsoft Office and call center software.
  • Excellent communication skills.

Compensation$60,000 - $80,000 per year, based on qualifications and experience. Salary may vary depending on factors such as location and industry standards.

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