HVAC Service Representative

3 weeks ago


Kingman, United States One Hour Air Conditioning and Heating Full time
About the Role

We are seeking a highly motivated and customer-focused HVAC Service Representative to join our team at One Hour Air Conditioning and Heating. As an essential member of our organization, you will play a key role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Schedule technician return trips with customers to complete jobs after part arrives
  • Answer inbound calls and respond to customer inquiries
  • Use scripting to capture each lead coming in and overcome any objections
  • Sell membership maintenance plans to customers
  • Answer phones/dispatch afterhours and enter service calls, generate calls, schedule calls
  • Follow up and schedule preventative maintenance service appointments
  • Effectively manage conflict resolution with clients through clear communications, addressing all concerns, questions, or problems expediently

As a Customer Experience Specialist - HVAC, you will be responsible for delivering outstanding customer service and ensuring that our customers' needs are met. You will work closely with our technicians and dispatchers to resolve any issues and provide timely solutions.

Requirements
  • Minimum 2 years of experience in a customer service setting (high call volume)
  • Advanced communication and customer service skills
  • Valid Driver's License, clean background, ability to pass a drug test
  • GED or High School Diploma

The estimated salary for this role is between $45,000 - $65,000 per year, depending on location and experience.

Benefits
  • Medical, Dental, Vision options as well as Company Paid Life Insurance
  • IRA Match up to 3%
  • Flexible working hours
  • Leadership Development Classes
  • Growth Opportunities with a Fast Growing Company


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