Client Care Representative

2 days ago

Kingman, United States One Hour Heating and Air Conditioning Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Training & development
  • Vision insurance
Join Our Team of HVAC Service Pros Today

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
  • One Hour Air Conditioning and Heating Offers:
    • Medical, Dental, Vision options as well as Company Paid for Life Insurance
    • IRA Match up to 3%
    • A Culture that is different than anywhere you've ever worked
    • Flexible working hours
    • Leadership Development Classes
    • Growth Opportunities with a Fast Growing Company
  • Are you looking for a career you love with plenty of room to grow? Do you value company culture, enhancing the customer experience and truly having an impact on the business? Join our team at One Hour Air Conditioning and Heating. We are looking for someone who has a strong desire to meet/exceed goals. Someone who is highly motivated and understands how their role influences those you work with daily.
    The Customer Care Representative ensures that the first interaction a client has with our organization is first rate in terms of service quality. The CCR provides options for service appointments, sales appointments and is required to hold call center performance metrics that is required in the organization.
    Primary Responsibilities:
    1. Schedules technician return trips with customers to complete jobs after part arrives
    2. Answer inbound calls
    3. Use scripting to capture each lead coming in and to overcome any objections
    4. Selling membership maintenance plans
    5. Answer phones/dispatch afterhours
    6. Enter service calls, generate calls, schedule calls
    7. Follows up and schedules preventative maintenance service appointments
    8. Effectively managers conflict resolution with clients through clear communications, addressing all concerns, questions, or problems expediently
    9. Participates in company sponsored training classes
    10. Heavy outbound calling in non-peak season
    11. Follow up on past recommendations to obtain more jobs
    12. At the request of the Call Center manager, may be required to perform administrative duties to assist with the overall efficiency of the operation
    13. In cooperation with the Dispatcher or in back up role
      • Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing and general inquires.
    14. Maintains a professional image at all times by:
      • Following safety policies and procedures
      • Abiding by all standards of performance and code of ethics
      • Maintaining a courteous demeanor with all customers and associates
  • Requirements:
    1. Minimum 2 years of experience in customer service setting (high call volume 1 plus)
    2. Advance communication and customer service skills
    3. Valid Driver's License, clean background, ability to pass a drug test
    4. GED or High School Diploma
    5. General office environment
    6. Ability to sit for long prolonged periods of time
    7. Ability to work under stressful situations and may be exposed to verbal confrontations
    8. Must be able to work extended hours, nights, weekend, or holidays
    9. Bi-lingual a plus but not required
  • ***One Hour Air Conditioning and Heating is an Equal Opportunity Employer: Applicants will be considered regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.***


Compensation: $18.00 - $25.00 per hour

Join the One Hour Team

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first How do we prove it? First things first.

  1. Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
  2. Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
  3. Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more If you are serious about your career and want to learn from the best in the industry apply today


So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.

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