Service Delivery Manager

6 days ago


Asheville, North Carolina, United States Thermo Fisher Scientific Full time
About the Role

The Client Success Specialist will be responsible for supporting the Laboratory Products Division (LPD) located in Biltmore Park, Asheville, NC. This division manufactures equipment and consumables that are essential to science and the work our customers do every day.

Responsibilities
  • Respond to incoming inquiries and requests from customers, field sales, warehouse, and manufacturing facilities quickly and positively.
  • Use various ERP systems frequently to provide order management insight as it relates to expected shipment dates, backorders, and supply chain planning.
Requirements

To excel in this role, you will need:

  • A high school diploma or equivalent, with a Bachelor's degree preferred in Business Administration or a scientific field.
  • 3+ years of related customer service experience or equivalent customer-centric role.
  • Outlook, SFDC, Baan, and SAP experience.
What We Offer

We offer a competitive salary of $90,000 - $120,000 per year, depending on experience. You will also receive an annual incentive plan bonus, healthcare, and a range of employee benefits. At Thermo Fisher Scientific, we foster a collaborative and inclusive work environment, valuing diverse experiences, backgrounds, and perspectives.



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