Guest Experience Coordinator

1 day ago


Tybee Island, Georgia, United States Tybee Vacation Rentals Full time
Job Title: Guest Experience Technician

We are seeking a highly motivated and detail-oriented Guest Experience Technician to join our team at VTrips. As a key member of our Operations Team, you will play a crucial role in ensuring our properties meet the highest standards of safety, cleanliness, and excellence.

Key Responsibilities:
  • Conduct regular property quality control inspections and tasks to maintain our high standards.
  • Perform refresh cleans and clean properties as needed, adhering to our cleanliness standards.
  • Assist with laundry tasks, including packing, sorting, and ticketing.
  • Deliver linens and housewares to properties as directed.
  • Support in-house guest requests and track mileage through Paylocity.
  • Maintain parking passes, amenity access bands, and fobs for the area.
  • Assist with amenity orders and stocking.
  • Help with office clean-up and organization.
  • Inventory housekeeping and maintenance supplies and linen.
  • Perform re-cleaning and touch-ups as necessary.
Benefits:
  • Medical, dental, and vision insurance for employees and their dependents.
  • Company-paid life insurance and short-term disability.
  • Long-term disability insurance, pet insurance, and legal assistance available.
  • Health savings account (HSA) and flexible spending account (FSA) available.
  • 3 weeks of annual paid time off with accruals beginning on Day 1.
  • Paid sick time.
  • Paid holidays – including your birthday.
  • Travel discounts for employees and their friends and family.
Requirements:
  • Proficiency with document management, databases, and spreadsheets.
  • Working knowledge of Microsoft applications.
  • Strong organizational skills with the ability to multitask and problem-solve.
  • Excellent communication skills.
  • Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
  • Must be eligible to work in the United States and pass a background screening.
  • Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
Physical/Mental/Environmental Demands:
  • Sitting – 30%, Walking/Standing – 70%. Required to stoop, bend, stretch, twist, and reach. Regularly lift up to 25 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Organize, multitask, and problem-solve.
  • Combination of indoor and outdoor workspaces.


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