Paralegal - Legal Aid Bureau
2 weeks ago
Maryland Legal Aid (MLA) is seeking a full-time telephone intake paralegal to join its Centralized Intake unit in Baltimore City. The successful candidate will be responsible for handling all functions related to client intake, including conducting initial and subsequent interviews, screening clients for eligibility, and making referrals as appropriate.
Key Responsibilities- Conduct initial and subsequent interviews with clients to gather information and assess their needs.
- Screen clients for eligibility for MLA services and make referrals to staff attorneys as necessary.
- Complete intakes, transfer calls, and intakes to staff attorneys using MLA's case management system and contact center software.
- Perform other duties as assigned within the scope of the position's essential functions.
- Basic written and oral communication skills, computer proficiency, and strong reading comprehension.
- Paralegal certification or equivalent experience desired.
- Experience working in a law firm or legal services organization.
- Ability to work independently, prioritize, and multi-task.
- Ability to learn specialized software of the firm.
- Responsible, reliable, honest, and ethical.
- Spanish language proficiency is strongly preferred.
The current salary range for the paralegal classification is $50,000.00 - $88,600.00. Paralegals will be paid in accordance with MLA's Workers Union current salary scale, which is subject to revision annually through collective bargaining negotiations. Relevant professional experience counts toward salary determination. Paralegals are eligible for additional compensation for conferred degrees and certificates ranging from ($500 - $4000).
Work EnvironmentWork duties are typically performed in a general office setting with regular interaction via telephone, videoconference, instant messaging, and email, in-person, and in a courtroom. Certain work duties may be performed in community settings.
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