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Digital Experience Manager

2 months ago

Edison, New Jersey, United States Wakefern Food Corp. Full time
Job Title: Project Manager, Digital Experience

The Wakefern Digital Experience team is a dynamic and creative group of digital experts who are responsible for planning, creating, and managing engaging digital experiences for our customers.

This role is responsible for the day-to-day management and execution of all ecommerce consumer facing content and merchandising across our seven banners.

Key Responsibilities:
  • Develop and manage the content and creative asset calendars for our six banners; ShopRite.com, TheFreshGrocer.com, PriceRiteMarketplace.com, GourmetGarage.com, Fairwaymarket.com, and DearbornMarket.com
  • Manage the team responsible for maintaining the storefronts for all seven e-Commerce sites; oversee the setup and scheduling of all digital content for website and mobile across all six banners through the content management system
  • Oversee the Digital Product Catalog and Catalog support (setting up keywords and validating items are available for online sale) across all banners
  • Coach, develop, and lead a team of four Digital Content Specialists and two Digital Merchandisers
  • Ensure all digital content related to the site experiences are posted on time and accurately
  • Partner with cross-functional teams to develop and implement promotional landing pages to support themed events for the corporate calendar and 360 campaigns
  • Oversee the management of online listings for all stores across all banners
  • Manage third-party relationships
  • Partner with the Digital Partnership team to keep site content in sync with advertising campaigns, build Branded landing pages in support of Onsite monetization efforts
  • Partner with the Customer Care team to keep Customer Satisfaction high, respond to and troubleshoot inquiries and site notifications
  • Partner with IT and Digital product teams to ensure new requirements are clearly articulated and ensure all necessary site issues are addressed
  • Be actively involved in the sprint planning and UAT process to ensure a frictionless user experience
  • Ensure daily QA and continually monitor all seven websites to proactively ensure that information is accurate, content is current, and pages are free of errors
  • Investigate and report any operational or technical issues and work closely with relevant teams to resolve them quickly and professionally
  • Execute all activities with the highest integrity
Requirements:
  • 5+ years of project management experience leading medium to large size projects
  • 4-year college degree required
  • Grocery Retail industry experience a plus
  • Five-Seven years of experience in e-commerce, preferably business to consumer environment
  • Strong leadership and communication skills to lead and inspire associates within the team, and across the wider business
  • Proven ability to interact with associates at various levels, both independently and as part of a team
  • Demonstrate understanding of best practices in e-commerce including: consumer journey mapping, content creation/management, site merchandising, taxonomy, mobile optimization, SEO, CRM, promotions, reviews, site personalization
  • Must have incredible attention to detail, excellent oral and written communication skills, time management skills, and organizational skills
  • Ability to analyze complex data and take meaningful action upon it
  • Strong interpersonal and creative skills
  • A strong sense of urgency, ability to manage details and multiple tasks while responding to changing priorities
  • A hands-on self-starter, with a can-do results-oriented positive attitude and strong work ethic
  • Develop strong working relationships with cross-functional partners
  • Computer proficiency in Excel, Word, and PowerPoint