Customer Service and Policy Expert

7 days ago


Jersey City, New Jersey, United States Alberto Santana - State Farm Agent Full time
Role Overview

At Alberto Santana - State Farm Agent, we are committed to providing our customers with exceptional service and support. We are currently seeking a highly motivated and experienced Customer Service and Policy Expert to join our team.

In this role, you will be responsible for answering customer inquiries, processing insurance claims, and maintaining accurate records of customer interactions. You will also assist clients with policy changes and updates, ensuring seamless transitions and optimal outcomes.

The ideal candidate will have strong communication and interpersonal skills, with a focus on providing excellent customer service and support. Previous customer service experience is preferred, but not required.

**Responsibilities:

  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.


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