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Patient Services Specialist 2 Float
2 months ago
The Patient Services Specialist 2 Float plays a vital role in ensuring high-quality, patient-centered care in a physician office, clinic, or other operational area. This position provides administrative support to patients, ensuring a seamless experience from check-in to check-out. Key responsibilities include patient relations, scheduling, insurance verification, and answering phones. The ideal candidate will possess excellent communication skills, a caring attitude, and the ability to work effectively in a fast-paced environment.
Essential Functions- Provides administrative support to various clinics within a designated local region, serving as a float pool resource.
- Assists patients with check-in and check-out, scheduling, insurance verification, and answering phones, ensuring accurate and timely information.
- Registers patients by collecting and verifying insurance information, updating demographics, and directing patients to appropriate waiting areas.
- Accepts payments for physician/clinic services, posts payments, and generates daily payment reports, ensuring accuracy and compliance.
- Provides accurate patient information to patients or approved outside entities, discussing financial arrangements as requested.
- Responds to routine escalated inquiries, ensuring patient complaints are handled appropriately.
- Assists with medical records duties, including pulling charts, retrieving, transporting, sorting, and filing medical records.
- Trains, mentors, and provides assistance to junior staff as requested.
- Able to travel regularly to various clinics within a designated local region and complete duties within scope as assigned.
- Excellent listening, social, and communication skills, with professional telephone etiquette.
- Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful.
- Knowledge of patient registration procedures and documentation.
- Knowledge of medical insurance claims procedures and documentation.
- Thorough knowledge of the out-of-network process.
- Skilled in the use of personal computers and related software applications.
- Skilled in preparing and maintaining patient records.
- Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment.
- Able to mentor and train staff.
Baylor Scott & White Healthcare offers a competitive benefits package, including immediate eligibility for health and welfare benefits, a 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning Day 1.
