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Residential Loan Processing Specialist
2 months ago
About the Position:
Overview
The Residential Loan Processing Specialist supports Loan Originators in the management and processing of residential mortgage loans. This role fosters positive external relationships and advocates for the organization’s offerings. Compliance with the Mortgage Manual and Loan Policy is essential when taking loan applications, quoting rates, and processing loans. Employees must keep their registration active and current with the National Mortgage Licensing System throughout their tenure.
KEY RESPONSIBILITIES:
This position collaborates closely with Mortgage Loan Originators (MLOs) and acts as a bridge between MLOs, real estate agents, title companies, loan clients, the processing team, and underwriters, from the initial stages through to the closing of mortgage loans.
Daily workflow is directed by assigned MLOs, ensuring effective collaboration with the team responsible for processing and underwriting loans to meet closing timelines while adhering to regulatory standards.
Gather and assist in collecting initial documentation necessary for loan evaluations (e.g., obtaining credit reports as needed and identifying any additional verifications required).
Examine documents/files for completeness and accuracy before submission to MLOs for review and approval. Analyze appraisals upon receipt and complete review analysis forms. Verify title policies for accuracy and ensure all components are correct; confirm the bank holds the first lien position. Assess verifications of employment, assets, and credit to determine the applicant's effective income. Investigate investor regulations and requirements to ensure all loans comply with guidelines and are marketable.
Once the loan program is identified and income/assets are evaluated, process the file through the appropriate automated underwriting system. Communicate approvals and conditions with MLOs before proceeding further.
Track all necessary information to finalize loan files; proactively monitor and resolve issues to ensure all documentation is received and verified prior to underwriting.
Complete the underwriting checklist before submission. Collaborate with MLOs and processors to resolve conditions promptly and before setting closing dates. Prepare adverse files in accordance with established policies and procedures. Responsible for coordinating with MLOs and processors to address pre-closing quality control conditions.May gather information for closing/clear title; review settlement statements; obtain Realtor verification and approval; and coordinate closing appointments.
Work closely with MLOs and processors to complete and update the pipeline management report, ensuring all steps in the loan application and monitoring process are completed in a timely manner.
Respond to inquiries from potential customers regarding residential mortgage loans, providing requested information about bank lending policies and procedures.
Maintain strong relationships with real estate brokers, attorneys, and builders to ensure a positive image of the organization and provide updates on current loan policies and procedures.
ADDITIONAL DUTIES:
Engage in community service and bank-sponsored activities that align with the mission and values of Citizens Community Bank.
Deliver exceptional internal and external customer service: demonstrate self-governance, courtesy, and respect towards all customers (both external and internal).
All employees are responsible for compliance with applicable laws and regulations while performing their job duties.
Each employee is expected to participate in required training to understand the legal and regulatory requirements affecting their job responsibilities.
It is the affirmative duty of each employee to carry out these responsibilities in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Represent the organization professionally, which includes maintaining a professional image, confidentiality, a positive attitude, good attendance, punctuality, and adaptability to meet bank and customer needs.
Regular and predictable attendance is required to fulfill assigned job duties.
Additional responsibilities as assigned.
About You:
QUALIFICATIONS:
Three to five years of documented experience in mortgage loan processing.
A high school diploma or GED is required.
Employees must maintain their registration active and current with the National Mortgage Licensing System throughout their employment.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to motivate or influence senior-level personnel, both internally and externally, is crucial, requiring a significant level of expertise, credibility, influence, and trust.
Proficiency in developing and delivering presentations on complex topics is important for fulfilling the responsibilities of this position.
Inability to communicate effectively at this level would disqualify the individual from fulfilling their job responsibilities.
This role relies on a thorough understanding of mortgage loan processing practices and procedures, as well as the policies, procedures, and documentation requirements associated with various loan programs, including conventional and government programs (e.g., FHA, RD, VA) to successfully complete job assignments/tasks.
Must meet critical deadlines, effectively prioritize tasks, demonstrate a high degree of detail orientation, and possess excellent communication skills; must also show accountability through the utilization of skills, knowledge, and actions that protect the assets of the bank and its customers.
Effective Communication:
Communicate clearly, thoroughly, and timely with others using appropriate and effective communication tools and techniques.
Exhibit soft phone skills by treating all internal and external customers with politeness and courtesy.Customer Service:
We are community-driven and take pride in providing exceptional service to both our internal and external customers. We expect you, as an employee, to uphold our values and vision of Integrity, Service, and Success.
Team Collaboration:
Demonstrate the ability to work independently and as part of a team.
Collaborate effectively with others to set and achieve goals, assist others, resolve issues, and make decisions that enhance organizational effectiveness.
Professional Conduct:
Exhibit professionalism in interactions with others; work to develop and maintain cooperative and positive working relationships; represent the bank positively; maintain credibility with others.
Ethical Standards:
Model high standards of honesty, integrity, trust, and openness.
Understand and adhere to appropriate standards of conduct and moral judgment; willing to act outside the norm when necessary to uphold ethical principles.
Communicate and demonstrate actions consistently. Respect others, regardless of individual capabilities, agendas, opinions, or needs.Confidentiality:
Maintain strict confidentiality regarding any information obtained while performing job duties; adhere to bank policies and procedures regarding confidentiality.
Quality Assurance:
Follow guidelines, protocols, policies, and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive for excellent results.
Adaptability:
Adjust positively to change; manage competing demands and effectively handle changes, delays, and unexpected events with a positive attitude.
Planning and Organization:
Prioritize, organize, and plan work; use time efficiently; and achieve results within set time frames. Complete work accurately and timely, being conscientious about assignments and deadlines.
Judgment and Problem Solving:
Exhibit the ability and willingness to make sound decisions; identify and resolve problems promptly and positively; demonstrate sound judgment; appropriately handle both routine and non-routine situations.
Individual Accountability:
Accept responsibility for personal work performance; acknowledge personal actions and outcomes without blaming others. Show initiative in performing job duties, resolving issues, and suggesting improvements.
Follow through and meet commitments in a timely manner; be a reliable source of valid information.
WORK ENVIRONMENT:
Must be able to routinely perform work indoors in a climate-controlled shared workspace with moderate noise levels.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle, or feel; and talk or hear.
Occasionally, the employee is required to:
stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, as necessary. Must be able to work extended hours or travel off-site when required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing/descending stairs in emergency situations.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at close distances.
What We Offer:
COMPENSATION &
BENEFITS:
Starting salary is based on relevant experience and may vary by geographic location.
We provide a comprehensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO), and holidays.
Visit our website for more details.COMPANY OVERVIEW:
We are a network of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and evolve alongside our customers and communities. Learn more about our story, our banks, and experience life at Citizens Community Bank through our website.
We are an Equal Opportunity Employer, and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
No Recruiters or unsolicited agency referrals please.
