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Service Operations Manager

2 months ago

Philadelphia, Pennsylvania, United States Hiroki Full time

Position: Maître D'

We are seeking dedicated hospitality professionals to enhance our team.

If you have a strong desire to craft memorable experiences and possess exceptional attention to detail, along with outstanding organizational and leadership abilities, we encourage you to consider joining our team. Bring your skills to Hiroki and contribute to our mission of providing extraordinary service to our esteemed guests.

Key Responsibilities:

  • Play a vital role in daily operations and guest interactions.
  • Report directly to the General Manager.
  • Comprehend and uphold the standards of event service, while actively teaching and promoting these standards.
  • Demonstrate experience and proficiency in fine dining service techniques, including setup and breakdown.
  • Oversee all scheduling within your designated department.
  • Maintain service standards established by company leadership.
  • Conduct interviews, screenings, and recruitment of potential team members.
  • Ensure team performance, morale, and productivity are at optimal levels.
  • Exhibit polished presentation and communication skills with VIP clients and management.
  • Achieve targeted food and beverage sales, labor costs, and overall profitability.
  • Complete customer follow-up calls promptly.

Qualified Candidates Should Be Able To:

  • Communicate effectively and resolve issues efficiently.
  • Stand and walk for extended periods.
  • Delegate tasks effectively.
  • Work a flexible schedule, including weekends and holidays.

Required Experience:

  • Minimum of 2 years in a management role.
  • Skills should include multitasking, problem-solving, and customer relations.
  • Excellent written and verbal communication skills are essential.
  • A strong team player with a solid work ethic is required.
  • Familiarity with TripleSeat and Toast POS systems is preferred.

Benefits & Perks: Health insurance, dental insurance, vision insurance, paid time off, 401(k).

For more information about Hiroki, part of Method Hospitality, please visit our website.