Customer Service Team Leader

4 days ago


Savannah, Georgia, United States MCI Military Recruitment Full time

About the Role

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We are seeking a highly skilled Customer Service Team Leader to join our team at MCI. As a key member of our operations, you will be responsible for leading a team of customer service agents and ensuring that we provide exceptional service to our clients.

Key Responsibilities

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  • Lead a team of 15-25 customer service agents in a fast-paced call center environment.
  • Develop and implement strategies to improve call quality, sales results, and employee engagement.
  • Maintain accurate records and reports on team performance and customer interactions.
  • Collaborate with other departments to ensure seamless communication and problem-solving.
  • Provide coaching, training, and feedback to team members to enhance their skills and knowledge.

Requirements

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To be successful in this role, you will need:

  • A minimum of 3 years of experience in a call center or customer service leadership position.
  • An associate's degree or equivalent combination of education and work experience.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to analyze data and make informed decisions.
  • Familiarity with call center software and technology.

Salary and Benefits

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The estimated salary for this role is around $65,000-$80,000 per year, depending on experience. In addition to a competitive salary, you will also receive benefits such as medical, dental, and vision coverage, paid time off, and opportunities for professional growth and development.

Work Environment

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This role operates in a professional office environment, and you will be required to sit/stand for long periods while using a computer and telephone headset. You may occasionally be required to move about the office to accomplish tasks.



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