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Event Management Professional

2 months ago

Denver, Colorado, United States free-classifieds-usa Full time

Job Summary: We are seeking a highly skilled Event Coordinator to join our team at Marriott International. As an Event Coordinator, you will be responsible for planning and executing events that exceed our guests' expectations.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine the most suitable room type and rate.
  • Explain hotel policies and procedures to guests, including guarantee, special rate, and cancellation policies.
  • Accommodate and document special requests, ensuring that all guests feel welcome and valued.
  • Answer questions about hotel facilities and services, as well as room accommodations.
  • Follow sales techniques to maximize revenue and ensure that all guests have a positive experience.
  • Communicate information regarding designated VIP reservations and ensure that all guests receive exceptional service.
  • Input and access data in the reservation system, ensuring accuracy and efficiency.
  • Respond to any challenges found for accommodating rooming requests by communicating with the appropriate individual or department.
  • Oversee the accuracy of room blocks and reservations, ensuring that all guests have a smooth and enjoyable experience.
  • Input group rooming lists using the reservation system and revise room blocks to maintain the required number of available rooms.
  • Set up proper billing accounts according to Accounting policies.

Requirements:

  • Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
  • Assist individuals with disabilities and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, preparing and reviewing written documents accurately and completely.
  • Answer telephones using appropriate etiquette and develop and maintain positive working relationships with others.
  • Support the team to reach common goals, listening and responding appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards, reading and visually verifying information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Benefits:

  • The hourly rate for this position is $18.50 per hour.
  • Health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.