Technical Support Specialist

2 days ago


Forest Park, Georgia, United States NISA Investment Advisors Full time
Job Title: End User Support Analyst

Job Summary:

NISA Investment Advisors, LLC is seeking a highly motivated and detail-oriented End User Support Analyst to join our team. As a key member of our IT department, you will provide first and second-level technical support to users, escalate issues, track progress with various support teams, and manage service requests from start to finish.

Responsibilities:
  • Provide technical assistance with various hardware, software, peripherals, and networking
  • Address hardware and software issues, take ownership of user problems as a single point of contact, and promptly follow up with status reporting
  • Work as the first line of response to requests for technical assistance
  • Develop or assist management in the development of systems for all End User Support functions
  • Keep current of industry standards, evolving technologies, and methodologies
Qualifications:
  • Bachelor's or Associate's Degree in Computer Science or a related field or relevant work experience required
  • Experience in hardware and software installation and configuration required
  • Experience supporting Windows Platform within Citrix environment preferred
  • Experience troubleshooting different issues related to hardware and software, including printer problems preferred
  • Experience creating reports using Excel, preparing presentations in PowerPoint, and documenting procedures using Word a plus
  • Experience working with ServiceNow ticketing system a plus
  • Experience with Active Directory to manage and maintain user accounts a plus
  • Familiarity with Microsoft Office 365, SQL Server, and Citrix a plus
  • Professional certifications such as HDI, CompTIA, or Microsoft Certified IT Professional or Microsoft Certified System Administrator are a plus

NISA's Culture:

NISA Investment Advisors, LLC is a dynamic and innovative company that encourages collaboration and innovation. We seek self-motivated, intellectually curious individuals willing to push themselves and others in an environment that celebrates fresh thinking. We equip employees with the resources needed to excel and we encourage personal development. NISA is dedicated to internally cultivating and rewarding talent.

Benefits:

Employees at NISA are provided with a wide range of benefits, including a complimentary onsite cafeteria, gym, health and wellness program, and educational assistance program.

NISA is an Equal Opportunity Employer:

NISA Investment Advisors, LLC is an equal opportunity employer and welcomes applications from diverse candidates.



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