Cafe Operations Manager
2 weeks ago
The Cafe Lead is primarily responsible for overseeing the daily operations of the Urban Air Cafe and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food.
Key Responsibilities- Support the proper execution of all processes, systems, and standards to ensure a high-quality customer experience.
- Ensure all deliveries are received correctly and logged in the event the Cafe Manager is not present at the time of delivery.
- Maintain storage and rotation to minimize wastage and optimize inventory levels.
- Manage the Cafe Team, ensuring they always work to the expected standards of customer service, food quality, and safety.
- Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate.
- Train Cafe Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required.
- Set a high standard and good example for the Cafe Team regarding punctuality, attendance, and attitude; ensure these standards are maintained at all times.
- Set a high standard and good example for the Cafe Team regarding cleanliness and hygiene, including a regular deep clean schedule.
- Maintain well-organized and easy-to-access Cafe and storage areas.
- Handle guest concerns regarding the Cafe in absence of the Cafe Manager.
- Participate in regular staff meetings and training as and when required.
- Minimum of High School Diploma or equivalent required, some College preferred.
- Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience).
- One (1) year of leadership experience preferred.
- Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment.
- Ability to lead, motivate, and empower Team Members.
- Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
- Willingness to take initiative.
- Excellent interpersonal and communication skills.
- Ability to recognize problems and problem-solve.
- Ability to set goals and convert plans into action.
- Ability to see patterns in performance and strategize solutions.
- Exercise good judgment in decision-making.
- Ability to be open to feedback and self-improvement.
- Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
- Serve as a role model by demonstrating and upholding Urban Air policies and standards.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast-paced environment with distracting conditions.
- Move about facility and stand for long periods of time.
- Lift and carry up to 30 lbs.
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