Cafe Operations Manager

2 weeks ago

Aurora, Colorado, United States Urban Air Full time
Job Summary

The Cafe Lead is primarily responsible for overseeing the daily operations of the Urban Air Cafe and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food.

Key Responsibilities
  • Support the proper execution of all processes, systems, and standards to ensure a high-quality customer experience.
  • Ensure all deliveries are received correctly and logged in the event the Cafe Manager is not present at the time of delivery.
  • Maintain storage and rotation to minimize wastage and optimize inventory levels.
  • Manage the Cafe Team, ensuring they always work to the expected standards of customer service, food quality, and safety.
  • Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate.
  • Train Cafe Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required.
  • Set a high standard and good example for the Cafe Team regarding punctuality, attendance, and attitude; ensure these standards are maintained at all times.
  • Set a high standard and good example for the Cafe Team regarding cleanliness and hygiene, including a regular deep clean schedule.
  • Maintain well-organized and easy-to-access Cafe and storage areas.
  • Handle guest concerns regarding the Cafe in absence of the Cafe Manager.
  • Participate in regular staff meetings and training as and when required.
Qualifications
  • Minimum of High School Diploma or equivalent required, some College preferred.
  • Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience).
  • One (1) year of leadership experience preferred.
  • Must have a current ServSafe or similar food handling certification, or be willing to get one within the first 30 days of employment.
Additional Requirements
  • Ability to lead, motivate, and empower Team Members.
  • Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
  • Willingness to take initiative.
  • Excellent interpersonal and communication skills.
  • Ability to recognize problems and problem-solve.
  • Ability to set goals and convert plans into action.
  • Ability to see patterns in performance and strategize solutions.
  • Exercise good judgment in decision-making.
  • Ability to be open to feedback and self-improvement.
  • Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
  • Serve as a role model by demonstrating and upholding Urban Air policies and standards.
Physical Requirements
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast-paced environment with distracting conditions.
  • Move about facility and stand for long periods of time.
  • Lift and carry up to 30 lbs.

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