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Healthcare Services Coordinator

2 months ago

Columbia, Missouri, United States Burrell Behavioral Health Full time

Position Overview:
Job Title: Healthcare Services Coordinator
Department: Burrell Behavioral Health

Employment Type:
Full Time
Shift: Monday - Friday

Role Summary:
Are you a committed and enthusiastic professional eager to enhance the experiences of patients and visitors? Join our team at Burrell Behavioral Health as a Healthcare Services Coordinator. In this role, you will undertake a variety of administrative responsibilities supporting physicians and clinic personnel.

Our ideal candidate is dedicated to patient support, has prior experience in a healthcare environment, and exhibits exceptional communication and teamwork abilities.

Columbia, Missouri, is a vibrant city located in the heart of Mid Missouri, offering a wide range of recreational activities, dining options, and entertainment venues.

Enjoy the scenic beauty of local parks, engage in outdoor activities, or explore the lively atmosphere of the University of Missouri campus, known for its historic architecture and dynamic student life. Savor a culinary journey downtown, where diverse dining experiences await.

Benefits and Perks:

  • 29 Days of Paid Time Off
    Competitive Salary
    Eligibility for HRSA Loan Repayment (subject to eligibility criteria)
    Comprehensive Employee Benefits Package - including health, dental, vision, retirement, life insurance, and more
    Competitive 401(k) Plan
Retirement Savings Plan – up to 5% match for both Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts for healthcare and dependent care
Health & Wellness Initiatives
Employee Assistance Program (EAP)
Employee Discount Opportunities
Mileage Reimbursement

Key Responsibilities:

  • Welcome, guide, and schedule patients and visitors. Collect insurance and patient details, provide necessary forms for tests or internal communications, and obtain required signatures. Input new and existing patient data into the system. Handle incoming calls, arrange appointments for patients, and relay messages or calls as needed. Execute patient care tasks within the framework of data entry and patient account management. Process payments, address inquiries regarding insurance claims, and assist with obtaining disability benefits, home health services, medical equipment, surgical care, medical records, and patient referrals. Communicate with patients, families, visitors, and team members in a compassionate, friendly, and professional manner. Perform additional duties as assigned.

Qualifications:

  • Education necessary for effective written and verbal communication. Familiarity with office procedures, medical terminology, and insurance processes is advantageous. Proficiency in computer usage, typing skills, and basic mathematics is required. One year of experience in a clinical setting is preferred, or two years in a customer-facing role. CPR certification is a plus.

Additional Skills:

  • Ability to greet patients and answer phones in a courteous and helpful manner. Capacity to sort, read, comprehend, and follow written and verbal instructions. Skill in organizing and filing materials accurately using alphabetical, numerical, or color-coded systems. Must demonstrate initiative and readiness to take on extra responsibilities in the front office during absences and adapt to varying workloads. Effective communication skills to establish and maintain positive working relationships with patients, staff, and the public.

About Burrell Behavioral Health:


Burrell Behavioral Health is dedicated to enhancing client care and reducing the financial strain on community mental health centers by sharing resources. We advocate for increased access to mental health and substance use care within our communities and strive to transform the behavioral health sector to better serve our clients. We value diversity, equity, and inclusion in our workforce and encourage applications from individuals with diverse backgrounds and experiences.

If you are passionate about empowering your local communities and promoting health equity, we invite you to consider joining our mission-driven organization committed to fostering a diverse, equitable, inclusive, and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, encouraging applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability, veteran status, or other non-work-related factors.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.