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Lead IT Systems Administrator

2 months ago

San Leandro, California, United States Community Health Center Network Full time

Organizational Overview

The Community Health Center Network (CHCN) collaborates with multiple health service organizations in Alameda County, dedicated to delivering a wide array of professional healthcare services while honoring community values and traditions. As a nonprofit entity, CHCN acts as a facilitator for its member organizations, providing essential administrative support to the Alameda Health Consortium (AHC).

Position Title: Senior IT Systems Administrator

Department: Information Technology

Reports To: Chief Information Technology Officer

Classification: Exempt

Status: Full-Time, Hybrid

Location: Candidates must reside in California for licensing and tax compliance.

POSITION SUMMARY

This role is accountable for overseeing the technical operations and upkeep of the CHCN Data Center and ensuring robust network connectivity, with a specific focus on managed care system services.

KEY RESPONSIBILITIES

The responsibilities outlined below are representative of the work typically performed in this position. They are not intended to be exhaustive or comprehensive of all duties, tasks, and responsibilities.

Core Duties:

Systems Administration Responsibilities

Data Center and Network Systems (50%):

  1. Oversee technical operations, maintenance, and troubleshooting of the Data Center, including servers, local area networks, internet connectivity, VOIP, SFTP, fax, security, and email systems. Direct vendor and consultant activities.
  2. Implement proactive monitoring of systems, servers, and the data center environment.
  3. Conduct backups of network operating systems, critical applications, and data reporting systems, ensuring the security of backup data.
  4. Manage security and access control for IT systems and solutions.
  5. Provide advanced troubleshooting for service desk issues related to printing, telephony, voicemail, SFTP, and electronic faxing systems.

Managed Care Services System (25%):

  1. Oversee technical operations, maintenance, and troubleshooting of the EZ-Cap MSO Hardware/OS/DB Systems and associated Web Services.
  2. Assist in managing user access to the MSO System and related applications.
  3. Support daily electronic data interchange and nightly reporting processes.
  4. Facilitate data exchange procedures with providers and external customers.

Planning and Project Implementation Duties (10%):

  1. Research and recommend solutions for current and future data center requirements, including hardware and software, ensuring adaptability to technological advancements.
  2. Engage in contract negotiations for system or equipment procurement.
  3. Lead the design and execution of selected IT projects.
  4. Support capacity planning and assess scalability for IT projects and processes.

Additional Duties & Administrative Functions (15%):

  1. Provide basic help desk and PC/network training to individuals and groups.
  2. Assist with miscellaneous support tasks, including administrative projects and IT special initiatives.
  3. Regularly meet with the IT team to discuss system issues, plan for future changes, and provide updates on IT developments.
  4. Maintain an inventory database and documentation of server upgrades, patches, and configurations.
  5. Stay informed about the latest trends and advancements in computer technology, networking, electronic communications, and systems analysis through training and research.
  6. Participate in special internal committees as needed.
  7. Perform other duties and projects as assigned by the CTO.

HIPAA Designated Access

This position requires access to specific HIPAA protected information data sets, including:

  1. MSO Membership
  2. MSO Claims
  3. MSO Referral/Auth.
  4. MSO Capitation
  5. Data Warehouse
  6. Chart Audit/QI
  7. Disease Registry

SUPERVISORY RESPONSIBILITIES

None

MINIMUM QUALIFICATIONS

  • 4-7 years of proven experience in a system administration role.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Ability to work independently and collaboratively within a team.
  • Customer-oriented with a commitment to delivering high-quality service.
  • Strong organizational skills and attention to detail.

Education

  • Bachelor's degree from an accredited institution in a computer-related field; or three years of server or network administration experience; or a combination of education and experience.

Knowledge, Skills & Abilities

Knowledge of:

  • Microsoft Networking Operating Systems and familiarity with Active Directory, including Windows Server and MS Exchange Server configurations.
  • Basic MS-SQL Server database maintenance.
  • Internet/Web communication protocols and software/hardware.
  • Cisco SASE and Cisco Meraki experience.
  • Nutanix hyperconverged environment.
  • MSO computer applications, particularly EZCAP.
  • MS Teams voice system.
  • Hardware and software applications in a clinical setting.
  • Basic management principles and techniques for problem-solving and planning.

Skills in:

  • Quickly troubleshooting hardware and software issues.
  • Basic LAN administration in Windows Server, Active Directory, and MS Exchange Server.
  • Demonstrating strong interpersonal and communication skills.
  • Conducting independent web research and troubleshooting.

Ability to:

  • Work standard hours with occasional flexibility, including evenings and weekends.
  • Perform under pressure and in a team-oriented environment.
  • Exercise sound judgment within the scope of authority.
  • Exhibit strong interpersonal skills.
  • Travel locally for data center installations and troubleshooting.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, and communicate verbally. The employee is frequently required to stand, walk, reach with hands and arms, and bend or kneel. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required include close vision and the ability to adjust focus.

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee is regularly exposed to an indoor environment.

The Community Health Center Network is an Equal Opportunity Employer.