Customer Service Representative

2 days ago


Champaign, Illinois, United States Walman Full time

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our fast-paced Optical Lab team in Champaign, IL. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of eyewear frames.

Key Responsibilities:

  • Receive and process customer orders in a thorough and friendly manner
  • Respond to customer inquiries on order status, product availability, and other customer needs
  • Eyewear frame tracing and order tray-up
  • Accurate and timely data entry
  • Receive and verify ordered product, checking packing lists and invoices for correct pricing and quantities
  • Monitor and expedite backordered products, communicating delays to customers
  • Establish procedures for new products and file and organize product information

Requirements:

  • High School Diploma or equivalent, plus one year of relevant work experience
  • Good organizational and communication skills
  • Accurate data entry
  • Ability to meet and maintain deadlines
  • Must be able to lift and/or move up to 25 pounds

Benefits:

  • Competitive salary
  • Medical insurance
  • Dental insurance
  • Life insurance
  • LTD
  • PTO
  • 401(k) with company match
  • Employee Stock Ownership Plan (ESOP)


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