Customer Service Representative
2 days ago
Job Summary
We are seeking a highly organized and detail-oriented Customer Service Representative to join our fast-paced Optical Lab team in Champaign, IL. As a key member of our team, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of eyewear frames.
Key Responsibilities:
- Receive and process customer orders in a thorough and friendly manner
- Respond to customer inquiries on order status, product availability, and other customer needs
- Eyewear frame tracing and order tray-up
- Accurate and timely data entry
- Receive and verify ordered product, checking packing lists and invoices for correct pricing and quantities
- Monitor and expedite backordered products, communicating delays to customers
- Establish procedures for new products and file and organize product information
Requirements:
- High School Diploma or equivalent, plus one year of relevant work experience
- Good organizational and communication skills
- Accurate data entry
- Ability to meet and maintain deadlines
- Must be able to lift and/or move up to 25 pounds
Benefits:
- Competitive salary
- Medical insurance
- Dental insurance
- Life insurance
- LTD
- PTO
- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
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