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Team Leader

2 months ago

Radford, Virginia, United States Cold Stone Creamery Full time

Cold Stone Creamery - As a Team Leader, your role will encompass a variety of responsibilities aimed at fostering a productive and engaging work environment. Your key duties will include:

  • Training and Mentoring: Provide guidance and support to team members and shift leaders, ensuring they have the skills needed to excel.
  • Task Delegation: Assign responsibilities to team members while maintaining oversight to ensure tasks are completed effectively.
  • Performance Accountability: Monitor team performance and provide constructive feedback to enhance service quality.
  • Customer Service Excellence: Ensure that the team delivers prompt and courteous service to all customers.
  • Staffing and Scheduling: Manage workforce scheduling to optimize labor costs while meeting operational needs.
  • Financial Management: Oversee cash handling procedures to ensure accuracy and security.
  • Inventory Control: Manage inventory levels and ordering processes to maintain stock availability.

This position is vital in maintaining the high standards of service and operational efficiency at Cold Stone Creamery.