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Behavioral Response Specialist
1 month ago
About the Role: We are seeking a skilled Behavioral Response Specialist to join our team at the University of Texas Southwestern Medical Center. As a key member of our healthcare team, you will play a critical role in promoting safe patient and staff processes, and providing appropriate guidance for behavioral or disruptive events across the Health System.
Key Responsibilities:
- Provide proactive assistance for disruptive/behavioral care through rounding and response to staff concerns.
- Serve as the lead responder for behavioral emergency calls (or acute behavioral events) throughout the hospital.
- Serve as a clinical expert and resource in the specialized care of patients with behavioral concerns through assessment, communication, immediate interventions, patient and/or family education, and support.
- Assist with plan of care for behavioral or disruptive patients across the inpatient and emergency room settings including education directed towards identified knowledge deficits, treatment planning, and discharge planning.
- Collaborate with staff to prevent escalation of behavioral concerns, including thorough rounding and intervention.
- Collaborate with multidisciplinary team, patient, and family on behavioral plans of care to decrease disruptive events.
- Assist in investigation of patient/visitor concerns as they relate to behavior issues and assist in implementing appropriate courses of action, taking corrective action in situations requiring immediate intervention, and optimizing service satisfaction of patients, families, providers, and staff.
- Provides support and resources to staff post event, including debriefing with staff and patient/visitors involved in behavioral events, in collaboration with unit leadership.
- Attends scheduled case reviews and treatment team meetings when consulted and/or appropriate.
- Completes and maintains de-escalation program instructor training (provided by UT Southwestern Medical Center) and provides formal instruction to staff.
- Provides just-in-time training/education of de-escalation training as part of rounding and response to behavioral concerns.
- Performs other duties as assigned.
About Us: The University of Texas Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, we prohibit unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.