Client Success Advocate

2 days ago


Malvern, Pennsylvania, United States ORS Partners Full time
About the Opportunity

This role offers the chance to join a dynamic team and make a meaningful impact on our clients' success. As a Client Success Advocate, you will play a critical role in ensuring our clients receive the highest level of support and service.

Key Responsibilities:
  • Collaborate with clients to identify and address technical issues, providing expert guidance and support.
  • Develop and maintain in-depth knowledge of our software solutions, staying up-to-date on the latest features and functionality.
  • Work closely with internal stakeholders to ensure seamless issue resolution and client satisfaction.
  • Analyze client data to identify trends and areas for improvement, making recommendations to enhance overall client experience.
  • Contribute to the development of training materials and knowledge base articles, helping to educate clients on best practices and software capabilities.
Qualifications:
  • Bachelor's Degree and/or commensurate experience.
  • 4+ years' experience in a customer-facing role, preferably as a technical support analyst or consultant.
  • Experience with troubleshooting SaaS applications.
  • Experience with SQL, Freighter and/or relational databases.
  • Experience using Zendesk, Salesforce and/or NetSuite.
  • Experience with Frontline Education self-service options for clients.
  • Experience with automatic job scheduling and workload automation.
Estimated Salary: $80,000 - $110,000 per year

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