Customer Service Ambassador

7 days ago


Hanover Hills, Maryland, United States Reimagined Parking Full time
About Reimagined Parking:

We are a leading provider of parking services at airports, offering a range of solutions to meet the needs of travelers. Our team is dedicated to delivering exceptional customer experiences and ensuring the smooth operation of our services.

Job Description:

As a Customer Service Ambassador, you will be the face of our company, providing exceptional customer service to passengers and resolving any issues that may arise. You will work closely with our operations team to ensure that our services are running smoothly and efficiently. Your primary focus will be on providing outstanding customer service, while also maintaining accurate records and updating systems as needed.

Responsibilities:
  • Foster customer satisfaction by building rapport, addressing inquiries, and providing empathy
  • Develop critical thinking and decision-making skills to thrive in fast-paced environments
  • Maintain accurate records and update systems with required information
  • Provide support and training to new colleagues
  • Respond to customer inquiries and resolve issues in a timely and professional manner

Requirements:

This role requires a strong work ethic, reliability, and professionalism, as well as excellent communication and interpersonal skills. Experience in customer-facing roles is preferred, but not essential. We are committed to providing ongoing training and development opportunities to ensure your success in this position.

Benefits:

We offer a comprehensive benefits package, including generous paid time off, comprehensive health plans, life and disability insurance, a 401(k) plan, and an employee assistance program. In addition, we provide opportunities for career growth and professional development.

Salary:
$15.00 per hour.

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