Naval Industry Service Representative

4 days ago


Hanover Hills, Maryland, United States Compass Maritime Group Full time
Job DescriptionPrimary Responsibilities:
  • Provide prompt and efficient technical support via phone, email, concerning the installation, use, operation, and maintenance of marine equipment.
  • Support sales managers, engineers, and manufacturer's representatives in a professional manner.
  • Diagnose and troubleshoot issues related to products and services.
  • Collaborate with internal teams to address complex technical challenges.
  • Document solutions and update client records accurately in our system.
  • Maintain high customer satisfaction through exceptional service.
  • Process customer orders as needed in the ERP system and coordinate with the warehouse.
Essential Qualifications and Skills:
  • At least 5 years of experience in marine mechanical, electrical, and hydraulic systems.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively in a team-oriented environment.
  • Strong understanding of the marine industry and boating experience preferred.


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