Client Relationship Manager

6 days ago


Easton, Maryland, United States Maverick Transport Full time
Key Responsibilities
  • Manage incoming calls to ensure timely and effective resolution of customer inquiries and concerns.
  • Build trust and rapport with customers through open communication, active listening, and empathy.
  • Identify opportunities to upsell and cross-sell services to existing customers.
  • Analyze customer needs and develop solutions that meet their unique requirements.

In addition to providing excellent customer service, this role also involves meeting sales metrics, handling customer complaints, and maintaining accurate records of customer interactions.



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