Service Advisor

3 weeks ago


Easton, Maryland, United States HERTRICH Family of Automobile Dealerships Full time

**Job Summary:**

We are seeking a results-driven Service Advisor - Assistant Manager to join our dynamic team at Hertrich Family of Automobile Dealerships. As a key member of our service department, you will be responsible for promoting and selling our services, coordinating repairs and services with technicians, and analyzing customer needs to increase revenue and enhance customer experience.

**Key Responsibilities:**

  • Schedule appointments and coordinate repairs and services with technicians.
  • Analyze customer needs and suggest additional services to increase revenue and enhance customer experience.
  • Provide exceptional customer service, ensuring timely completion and meeting customer expectations.

**Requirements:**

  • Minimum 2-3 years of experience as a Service Advisor/Writer or 1 year as an Assistant Service Manager.
  • Excellent customer service and sales skills, with a focus on building strong relationships.
  • Prior experience in up-selling and cross-selling is a plus.

**What We Offer:**

  • Competitive salary ranging from $50,000 to $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance for employees and their families.
  • Dental, vision, accident, cancer, and life insurance options.
  • Short- and long-term disability plans, paid vacation, holidays, and personal/sick days.
  • A 401(k) plan with employer matching contributions.
  • Employee purchase discounts and opportunities for career advancement.

**About Us:**

Hertrich Family of Automobile Dealerships is a leading automotive retailer with a commitment to excellence and customer satisfaction. Our team of dedicated professionals strives to provide an exceptional buying and ownership experience for our customers.



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